Sales Advisor role assisting customers over the phone at EE. Help them choose the right products and services while providing excellent customer experience in a fast - paced environment.
About the role
- Sales Agent at InsureandGo providing exceptional service in travel insurance. Leading and inspiring team performance while ensuring a positive customer experience.
Responsibilities
- InsureandGo is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years.
- We’re now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do.
- Deliver friendly, expert service that reflects InsureandGo values, supporting customers with pre-existing medical conditions.
- Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.
- Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.
- Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.
- Engage in ongoing training to improve knowledge and skills for career growth.
- Collaborate with colleagues to enhance customer experience and share constructive feedback.
- Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.
Requirements
- Experienced in delivering exceptional service in a customer service or contact centre environment.
- Confident working towards sales and service targets, with a clear understanding of what great performance looks like.
- Skilled in building rapport and creating positive customer experiences—especially for those who need extra care or reassurance when travelling.
- Comfortable navigating contact centre systems and processes, and able to handle multiple tasks efficiently.
- Proactive and solution-focused—you think ahead, solve problems quickly, and always look for ways to improve.
- A strong team player who thrives in a collaborative environment and works hard to support shared goals.
- Passionate about helping people and making a real difference with every call, email, or chat.
Benefits
- Competitive Starting Salary: £24,525, plus a guaranteed £210 monthly training bonus for the first 6 months.
- Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually
- Elite Bonus: Quarterly uncapped bonus opportunities.
- 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday because your worth it
- A great benefits package, including:
- o Company-paid health cash plan ** o Company pension scheme ** o Holiday buy scheme** o Staff discounts on travel insurance
- Ongoing training on our products
- Real career progression opportunities — we love to promote from within.
- A supportive, friendly team where your ideas and input are valued.
- Based in Southend, with easy transport links and plenty of nearby amenities.
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