Head of Growth Account Management at native overseeing commercial growth in a category - led model. Leading team performance and optimizing account strategies within a startup environment.
About the role
- Account Manager at Protolabs managing 25–100 key customers in digital manufacturing solutions. Strengthening relationships and driving retention and long-term growth through customer-centric solutions.
Responsibilities
- Align with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines.
- Understands customer's business and uses that knowledge to provide solutions to penetrate the account.
- Sell across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
- Fluent in key value propositions and customer bottleneck/objections and can map a product life cycle supply chain from source to end customer.
- Leverage account team members(s) and other internal resources toward achieving customer expectations and growing account value.
- Accountable for operational results and connected to operational excellence but spends less than 75% of time on day-to-day account operations.
- Perform other related duties as assigned
Requirements
- Bachelor’s degree in business or related field OR equivalent education and/or experience
- 2+ years of experience with Business to Business (B2B) Sales.
- Consistent high performer with proven record of growing sustainable customer business partnerships.
- Good grasp of how to develop and drive customer growth through projects, programs, and agreements.
- Ability to build and sustain internal relationships across Protolabs' ecosystems.
- Ability to build and maintain relationships with customer coaches and champions to provide creative solutions and resolve customer conflicts.
- Experience with CRM tools for managing the sales process and forecasting to provide further insight into other department stakeholders.
- Familiar with all of Protolabs’ service lines, understand the manufacturing product life cycle, and how to connect customer needs with Protolabs’ capabilities in our full-service offering.
- Ability to proactively source leads and identify new business opportunities by maintaining a robust pipeline.
- Proficient presentation and communication skills, both verbal and written inside and outside the organization.
- Possesses an understanding for engaging in high-level conversations related to manufacturing and engineering.
- Self-motivated and results-driven, with a dedicated focus on achieving/exceeding sales goals.
- Proficient problem solving and negotiation skills for project requirements, customer documentation conversations, and financial conversations.
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discount
- And More!
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