Hybrid Account Manager

at Protolabs

• Job title: Account Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $50,000 - $65,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Maple Plain, United States

About the role

• Account Manager at Protolabs managing 25–100 key customers in digital manufacturing solutions. Strengthening relationships and driving retention and long-term growth through customer-centric solutions.

Responsibilities

• Align with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines.
• Understands customer's business and uses that knowledge to provide solutions to penetrate the account.
• Sell across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
• Fluent in key value propositions and customer bottleneck/objections and can map a product life cycle supply chain from source to end customer.
• Leverage account team members(s) and other internal resources toward achieving customer expectations and growing account value.
• Accountable for operational results and connected to operational excellence but spends less than 75% of time on day-to-day account operations.
• Perform other related duties as assigned

Requirements

• Bachelor’s degree in business or related field OR equivalent education and/or experience
• 2+ years of experience with Business to Business (B2B) Sales.
• Consistent high performer with proven record of growing sustainable customer business partnerships.
• Good grasp of how to develop and drive customer growth through projects, programs, and agreements.
• Ability to build and sustain internal relationships across Protolabs' ecosystems.
• Ability to build and maintain relationships with customer coaches and champions to provide creative solutions and resolve customer conflicts.
• Experience with CRM tools for managing the sales process and forecasting to provide further insight into other department stakeholders.
• Familiar with all of Protolabs’ service lines, understand the manufacturing product life cycle, and how to connect customer needs with Protolabs’ capabilities in our full-service offering.
• Ability to proactively source leads and identify new business opportunities by maintaining a robust pipeline.
• Proficient presentation and communication skills, both verbal and written inside and outside the organization.
• Possesses an understanding for engaging in high-level conversations related to manufacturing and engineering.
• Self-motivated and results-driven, with a dedicated focus on achieving/exceeding sales goals.
• Proficient problem solving and negotiation skills for project requirements, customer documentation conversations, and financial conversations.

Benefits

• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a 15% discount
• And More!