Analista de Pesquisa de Experiência (NPS) atuando na Centralidade do Usuário do Sicredi. Conduzindo feedbacks e insights para melhorar a experiência dos associados e cooperativas.
About the role
- Market Research Associate at Protolabs analyzing customer insights and market data. Supporting business decisions with qualitative and quantitative research initiatives in digital manufacturing.
Responsibilities
- Champion the Voice of the Customer (VOC): Serve as a trusted advocate for customer needs and perspectives, ensuring they shape decisions across the organization.
- Drive Insight‑Led Collaboration: Partner closely with internal teams and customers to translate research findings into actionable recommendations that influence strategy and improve experiences.
- Lead and Support Primary Research Projects: Execute a variety of qualitative and quantitative studies that uncover insights into customer expectations, behaviors, and preferences—helping Protolabs deliver best‑in‑class service across all offerings.
- Own End‑to‑End Research Activities, including: Designing surveys, writing questionnaires, programming and fielding studies, analyzing results, and communicating insights. Facilitating customer and internal stakeholder interviews, leading focus groups, synthesizing themes, and presenting clear and compelling findings.
- Manage Global Customer Satisfaction Tracking: Oversee the continuous measurement of customer satisfaction worldwide, ensuring the business has a pulse on customer health and emerging trends.
- Build and Maintain a Customer Advisory Board: Lead the ongoing development and engagement of our online advisory community, enabling deeper customer relationships and continuous feedback loops.
Requirements
- Bachelor’s Degree OR equivalent experience in liue of degree
- 2+ years of business experience in a market research role
- Experience discovering customer insights through analyzing and synthesizing qualitative and quantitative information
- Working knowledge of quantitative research techniques such as Concept Testing, Max/Diff, Conjoint, etc.
- Experience programming and analyzing surveys in an online platform
- Excellent project management skills: Able to prioritize and own multiple complex projects with little assistance and execute from start to completion, paying strong attention to detail and accuracy
- Strong communication skills (verbal and written/visual) to create and deliver compelling presentations of insights to teams, senior management and customers across technology platforms
- Demonstrate strong collaboration with the ability to effectively communicate across multiple levels within the organization in a fast-paced, team-oriented environment
- Ability to use survey tools to design and execute surveys
- Comfort analyzing survey data and bringing insights to life in an actionable way
- Comfort interviewing people - moderating and focus group skills
- Expert ability to effectively use a computer, including MS Office suite and web browsers
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Research Consultant managing quantitative market research projects for leading brands. Collaborating to deliver insights and training clients on agile research methodologies.
Analytics Professional supporting Department of Defense clients by analyzing data for informed decision - making. Collaborating with multi - disciplinary teams to develop solutions to complex problems.
Research Analyst at KBS Corporate identifying and contacting potential buyers for client businesses. Engaging in research strategies and liaising with buyers and clients for business acquisitions.
Research Associate managing data collection for Philippine Socioeconomic Panel Survey and related surveys. Leading field teams and ensuring compliance with research standards while fostering relationships with partners.
Research Associate in Cancer Immunology lab at UAMS. Managing laboratory operations and contributing to research projects with a focus on cancer immunology.
Clinical Research Associate II performing data abstraction and entry for clinical research. Collaborating with site coordinators and preparing reports while ensuring compliance with protocols.
Structured Finance Research Analyst at S&P Global, analyzing data for structured finance market. Collaborating with a dynamic team to influence market decisions and contribute to thought leadership.
Senior Clinical Research Associate responsible for site monitoring and compliance in clinical research with IQVIA. Join a reputable global provider of clinical research services.
Research Specialist responsible for researching criminal records and ensuring compliance with FCRA standards for Validity. Collaborating closely with Quality Assurance team to maintain report quality.