Customer Success Manager managing clients in the APAC region for Cloudflare's technology solutions. Fostering customer satisfaction and retention through strategic advisory and support.
About the role
- Customer Success Manager ensuring customers maximize their investments in cybersecurity, focusing on Data Loss Prevention strategies. Collaborating across teams to drive product utilization and renewal success.
Responsibilities
- Drive high-impact customer success through proactive post-sales engagements, maintaining full ownership of customer outcomes and solution adoption.
- Serve as a strong DLP advocate and advisor, providing expert guidance on data protection strategies, governance, and DLP best practices tailored to each customer’s environment.
- Act as a relentless customer champion, collaborating closely with Product Management, Engineering, Support, and internal teams to ensure Proofpoint DLP and security solutions deliver measurable results.
- Provide strategic onboarding guidance focused on maximizing customer utilization of Proofpoint DLP, email security, and associated services, including support programs, training, and professional services.
- Conduct regular business and technical reviews to assess product adoption, deployment health, risk posture, upcoming feature releases, and customer success initiatives.
- Develop a deep understanding of customers’ business drivers, data protection requirements, and security priorities by industry; use this knowledge to offer proactive, actionable recommendations.
- Partner cross-functionally across Sales, Marketing, Engineering, Support, and Professional Services to identify systemic friction points and address root causes of dissatisfaction or churn.
Requirements
- Bachelor’s degree in a business, technology, or related field—or equivalent experience.
- Hands-on expertise with Data Loss Prevention (DLP) technologies—experience deploying, managing, or supporting DLP programs is required.
- 7+ years of industry experience in customer-facing roles such as customer success, professional services, sales engineering, or senior technical support.
- Strong knowledge of email security, data protection workflows, and security architecture.
- Working understanding of networking concepts, cloud technologies, web services, operating systems, and enterprise security frameworks.
- Demonstrated ability to articulate customer business and technical requirements and serve as the internal “voice of the customer.”
- Strong communication skills, executive presence, and the ability to engage effectively at all levels of the customer’s organization.
- Excellent project/program management capabilities with sharp attention to detail.
- Ability to think strategically, execute tactically, and thrive in dynamic, fast-paced environments.
- Proven ability to work independently as well as collaboratively across teams.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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