Customer Success Specialist at Nextiva guiding customers to maximize their investments and ensuring satisfaction. Focus on onboarding, relationship building, and driving revenue growth in a SaaS environment.
About the role
- Customer Success Manager managing clients in the APAC region for Cloudflare's technology solutions. Fostering customer satisfaction and retention through strategic advisory and support.
Responsibilities
- Serve as the primary point of contact for customers in the APAC region
- Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners
- Fully manage the customer life cycle
- Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities
- Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion
- Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage Cloudflare's platform to achieve their goals
- Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities
- Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience
- Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities
Requirements
- 5-10 years of experience in a customer-facing role, in the technology industry
- Experience managing customers in the technology industry
- Strong understanding of cloud-based technologies and application security
- Language: English & Mandarin are mandatory to deal with customers in the region
- Proven track record of managing large, complex customer accounts and driving customer retention and growth
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving skills and the ability to think strategically
- Bachelor's degree in technology or equivalent experience
Benefits
- Competitive salary
- Opportunities for professional development and training
- Health insurance
- Flexible work arrangements
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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