Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
About the role
- Client Success Manager at Gartner building client relationships and ensuring service value. Engaging with clients virtually and onboarding new clients to Gartner's services.
Responsibilities
- Build, develop and manage relationships with existing clients
- Meet and engage with clients virtually to understand their business priorities
- Recommend a program of action that drives high value, client retention, and ROI
- Onboard new clients introducing their purchased Gartner services
- Collaborate with internal Gartner colleagues
Requirements
- 3+ years relevant professional and/or internship experience
- Strong customer service
- Communication skills
- Collaboration skills
- Prioritization skills
- Critical thinking skills
- Influencing skills
- Bachelor’s degree preferred
Benefits
- Health insurance
- 401k match up to $7,200 per year
- Generous PTO
- Stock purchase opportunity at a discount
- Flexible work environment
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