Customer Success Manager leading client experiences at Ploomes. Building relationships to ensure retention and drive upsell growth.
About the role
- Analista de CRM Social responsible for managing client brand interactions across social media platforms. Engaging creatively and analytically to improve client relationships and insights.
Responsibilities
- Interact in comments and direct messages on social media in a creative and concise manner;
- Repost Instagram Stories based on relevant user mentions;
- Collect data and populate Excel spreadsheets as needed;
- Provide insights to analysts based on customer behavior.
Requirements
- Be enrolled in one of the following undergraduate programs: Advertising, Public Relations, Marketing, or Media Studies;
- Knowledge of social media platforms;
- Problem-solving skills;
- Proficiency in Portuguese;
- Strong writing skills;
- Analytical and critical mindset to identify issues and propose solutions;
- Ability to work well in teams;
- Knowledge of English or Spanish is a plus.
Benefits
- Health insurance
- Performance-based bonus
- Home-office allowance
- Career development plan
- Profit-sharing (PLR)
- Meal allowance
- Fuel allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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