Customer Service Representative supporting daily store operations at H&S Energy while delivering exceptional customer service and overseeing cash handling and store presentation.
About the role
- Customer Service Representative handling customer queries via phone in a hybrid work environment. Focused on improving client service through quality standards and documentation.
Responsibilities
- You support our customers by phone with primarily commercial inquiries and questions regarding terms and conditions
- You handle and document customer inquiries and create instructions
- You document frequently asked questions
- You forward feature requests for software improvements to the relevant teams
- You ensure compliance with our quality standards and contribute to the ongoing development of our customer service
Requirements
- Completed commercial (business) or IT-related vocational training
- Ideally experience in customer service and an affinity for IT systems
- Proficient user of standard MS Office applications
- Strong service orientation
- Excellent communication skills and ability to convey knowledge
- Experience with ticketing systems is an advantage
- Enjoy collaborating in a team
- Fluent German, written and spoken
Benefits
- A positive working atmosphere in a successful, growth-oriented company
- Exciting responsibilities in an open, collegial and agile working environment with flat hierarchies
- Space for autonomous work and active participation in shaping company culture
- An interesting, varied and responsible role
- Competitive remuneration and social benefits
- Comprehensive onboarding, strong development prospects and extensive training opportunities
- Flexible working hours and option for mobile/home working
- Extensive benefits such as free soft drinks, corporate fitness, company pension plan, supplemental health insurance and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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