Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
About the role
- Customer Service Representative handling customer queries via phone in a hybrid work environment. Focused on improving client service through quality standards and documentation.
Responsibilities
- You support our customers by phone with primarily commercial inquiries and questions regarding terms and conditions
- You handle and document customer inquiries and create instructions
- You document frequently asked questions
- You forward feature requests for software improvements to the relevant teams
- You ensure compliance with our quality standards and contribute to the ongoing development of our customer service
Requirements
- Completed commercial (business) or IT-related vocational training
- Ideally experience in customer service and an affinity for IT systems
- Proficient user of standard MS Office applications
- Strong service orientation
- Excellent communication skills and ability to convey knowledge
- Experience with ticketing systems is an advantage
- Enjoy collaborating in a team
- Fluent German, written and spoken
Benefits
- A positive working atmosphere in a successful, growth-oriented company
- Exciting responsibilities in an open, collegial and agile working environment with flat hierarchies
- Space for autonomous work and active participation in shaping company culture
- An interesting, varied and responsible role
- Competitive remuneration and social benefits
- Comprehensive onboarding, strong development prospects and extensive training opportunities
- Flexible working hours and option for mobile/home working
- Extensive benefits such as free soft drinks, corporate fitness, company pension plan, supplemental health insurance and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Experience Quality Analyst at Blue Ridge Communications managing customer feedback and insights. Focused on driving improvement in customer journeys through actionable data analysis and reporting.
Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.
Solutions Specialist tackling customer automation while utilizing software tools in a dynamic environment. Join a respected team at TLG, caring for employees since 1967.
Customer Service Representative assisting customers with U - Haul products and services. Ensuring customer satisfaction through equipment management and hands - on educational support at U - Haul.
Customer Service Representative assisting customers with U - Haul products and services. Utilizing technology for inventory management and providing support in a U - Haul center.
Customer Service Representative assisting clients at U - Haul locations by managing rentals, educating customers, and performing equipment inspections. Participation in ongoing U - Haul education and certification programs included.
Customer Service Representative assisting customers inside and outside a U - Haul center in Bentonville, Arkansas. Utilizing modern technology to support U - Haul's exceptional service standards.
Customer Service Representative assisting U - Haul customers with products and services. This role involves maintaining equipment and providing information using modern technology.
Customer Service Representative assisting U - Haul customers with products and services. Handling rentals, maintenance, and customer inquiries primarily at the Woodstock location.