Customer Service Representative supporting daily store operations at H&S Energy while delivering exceptional customer service and overseeing cash handling and store presentation.
About the role
- Customer Care Specialist at Cox Automotive managing high volume client interactions via phone, email, and SMS. Responsible for identifying client needs and providing solutions in a fast-paced environment.
Responsibilities
- Proficient in all knowledge base requirements
- Manage high volume of inbound calls, emails and SMS
- Identify client needs, research issue and provide solutions and/or alternatives
- Meet and/or exceed quality guidelines and key performance criteria
- Work across the organization as needed to resolve client requests
- Effectively communicate how to use any of our customer facing tools
- Perform other tasks and duties as requested by management
- Become proficient in all platforms, systems, and tools used to maintain carrier/client records, transactions, documentation and relevant data
Requirements
- High School Diploma/GED
- 3 years’ experience in a related field, OR
- Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, OR
- 5 years’ experience in a related field
- Working knowledge and proficiency with Microsoft Office products
- Must have flexibility to work evenings, weekends, holidays as required
- Ability to handle multiple projects/tasks at a time
- Servant team member with the ability to build strong trusted relationships
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Overnight Bilingual Customer Service Operator handling alarm signals at Becklar Monitoring. Responding to incidents quickly and professionally while documenting all actions accurately.
Customer Service Alarm Operator processing emergency alarm signals at Becklar in Rexburg, ID. Responsible for dispatching authorities, documenting responses, and ongoing training in a 24/7 operation.
Customer Service Employee at Barthel GmbH, a leading European label manufacturer. Managing order processing, customer inquiries, and coordinating with various departments to ensure efficient service.
Showroom Sales Support Representative assisting customers and sales team at Ferguson with order processing and customer relationships. Work closely with Outside Sales consultants to meet customers' needs.
Customer Service Coordinator for Capital One handling customer operations from home. Demonstrating customer - centric attitude and problem - solving for various issues in a virtual environment.
Customer Service Representative managing order processing and customer inquiries at Bridgestone. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Customer Service Representative managing orders and customer inquiries for Bridgestone. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Customer Service Manager at Coles Supermarkets in Cannonvale managing front of store operations. Leading a team to ensure excellent customer service and store presentation.
Junior Customer Service Specialist providing assistance with delivery issues for customers at Allegro. Communicating through phone, chat, and email to resolve parcel problems.