Customer Service Representative supporting daily store operations at H&S Energy while delivering exceptional customer service and overseeing cash handling and store presentation.
About the role
- Customer Service Coordinator for Capital One handling customer operations from home. Demonstrating customer-centric attitude and problem-solving for various issues in a virtual environment.
Responsibilities
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, management and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Display dependability with a solid attendance record
- Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years customer service or call center Experience
- At least 1 year of experience using Google Suite or Microsoft office
- At least 3 years of customer Service or call center experience (preferred)
- At least 6 months of experience in the Financial Industry (preferred)
Benefits
- Medical, Dental, Vision, Prescription coverage
- Day 1 Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K and Stock Purchase Plan
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