Onsite Customer Service Manager

Posted 3 hours ago

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About the role

  • Customer Service Manager at Coles Supermarkets in Cannonvale managing front of store operations. Leading a team to ensure excellent customer service and store presentation.

Responsibilities

  • Full accountability for the day-to-day running of the customer service department and front of store operations.
  • Responsibility for checkouts and customer service desk.
  • Contribute to a store which is well-presented, welcoming and engaging.

Requirements

  • Previous experience working in a fast-paced customer facing environment.
  • Proven leadership experience to lead, coach and develop your team.
  • Maintain excellent service standards, keeping checkout area clean and safe.
  • Drive a one team culture prioritizing health, safety and wellbeing.
  • Be customer obsessed and understand diverse customers for outstanding shopping experience.

Benefits

  • 5% discount all year round on Supermarket and Liquor online and in-store purchases.
  • Additional periods of double discount (10%) at various times throughout the year.
  • Hotdeals exclusive to team members that translate into additional savings.
  • Give and receive recognition linked to our Coles values through the digital recognition platform ‘mythanks’.
  • Comprehensive induction, management and people leadership training provided.
  • Access to novated leasing for eligible team members.
  • Become a part-owner of the Coles Group.
  • Paid parental leave to support balancing work and family.

Job title

Customer Service Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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