Customer Service Representative supporting daily store operations at H&S Energy while delivering exceptional customer service and overseeing cash handling and store presentation.
About the role
- Customer Service Representative managing order processing and customer inquiries at Bridgestone. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Responsibilities
- Act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
- Collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
- Record and process custom/special orders and coordinate with relevant teams.
- Respond promptly to escalated customer issues and ensure resolution.
- Provide advanced product/service information and support fitment inquiries.
- Follow sales and channel dynamics to provide tailored suggestions to customers.
- Build strong customer relationships and adopt customized strategies.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Participate in regional meetings and share feedback from stakeholders.
Requirements
- No specific degree required; experience in customer service preferred
- Previous experience in customer service roles is an advantage
- SAP knowledge
- Basic Excel skills
- Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
- Ability to navigate data and use Power BI for insights
- Bulgarian C1
- English C1
- Strong communication and problem-solving skills
- Customer focus and ability to manage complex issues
- Collaborative mindset and ability to work across departments
- Goal-oriented and proactive approach
- Ability to prioritize and manage multiple tasks
- Resilience in handling challenging customer situations.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Overnight Bilingual Customer Service Operator handling alarm signals at Becklar Monitoring. Responding to incidents quickly and professionally while documenting all actions accurately.
Customer Service Alarm Operator processing emergency alarm signals at Becklar in Rexburg, ID. Responsible for dispatching authorities, documenting responses, and ongoing training in a 24/7 operation.
Customer Service Employee at Barthel GmbH, a leading European label manufacturer. Managing order processing, customer inquiries, and coordinating with various departments to ensure efficient service.
Customer Care Specialist at Cox Automotive managing high volume client interactions via phone, email, and SMS. Responsible for identifying client needs and providing solutions in a fast - paced environment.
Showroom Sales Support Representative assisting customers and sales team at Ferguson with order processing and customer relationships. Work closely with Outside Sales consultants to meet customers' needs.
Customer Service Coordinator for Capital One handling customer operations from home. Demonstrating customer - centric attitude and problem - solving for various issues in a virtual environment.
Customer Service Representative managing orders and customer inquiries for Bridgestone. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Customer Service Manager at Coles Supermarkets in Cannonvale managing front of store operations. Leading a team to ensure excellent customer service and store presentation.
Junior Customer Service Specialist providing assistance with delivery issues for customers at Allegro. Communicating through phone, chat, and email to resolve parcel problems.