Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
About the role
- Senior Customer Success Manager at Pluralsight driving client engagement and renewals for global enterprise customers. Building relationships and utilizing strategic insights for successful implementations and growth.
Responsibilities
- Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
- Take full accountability for your accounts in all aspects from onboarding to renewal.
- Anticipate customer needs and proactively mitigate risk throughout the customer life cycle.
- Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content.
- Take corrective actions in a timely manner based on these insights.
- Inspire change within customers to drive adoption of standard methodologies and successful implementations.
- Predict and forecast risk, renewal and expansion within customer portfolio.
Requirements
- Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree.
- Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)
- Experience supporting global enterprise customers on both SaaS and OnPremises solutions
- Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing
- An understanding of the software engineering development life cycle and workflows
- Technical knowledge on development and IT solutions
- Experience with Gainsight and Salesforce.com preferred
- Ability to travel 25-50%
Benefits
- Competitive compensation packages
- Medical coverage
- Unlimited PTO
- Wellness reimbursements
- Pluralsight subscription
- Professional development funds
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