Hybrid Senior Customer Success Manager, Enterprise

Posted 6 days ago

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About the role

  • Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
  • Take full accountability for your accounts in all aspects from onboarding to renewal.
  • Anticipate customer needs and proactively mitigate risk throughout the customer life cycle.
  • Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content.
  • Take corrective actions in a timely manner based on these insights.
  • Inspire change within customers to drive adoption of standard methodologies and successful implementations.
  • Predict and forecast risk, renewal and expansion within customer portfolio.

Requirements

  • Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree.
  • Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)
  • Experience supporting global enterprise customers on both SaaS and OnPremises solutions
  • Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing
  • An understanding of the software engineering development life cycle and workflows
  • Technical knowledge on development and IT solutions
  • Experience with Gainsight and Salesforce.com preferred
  • Ability to travel 25-50%

Benefits

  • Competitive compensation packages
  • Medical coverage
  • Unlimited PTO
  • Wellness reimbursements
  • Pluralsight subscription
  • Professional development funds

Job title

Senior Customer Success Manager, Enterprise

Job type

Experience level

Senior

Salary

$134,400 - $168,000 per year

Degree requirement

Professional Certificate

Tech skills

Location requirements

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