Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
Take full accountability for your accounts in all aspects from onboarding to renewal.
Anticipate customer needs and proactively mitigate risk throughout the customer life cycle.
Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content.
Take corrective actions in a timely manner based on these insights.
Inspire change within customers to drive adoption of standard methodologies and successful implementations.
Predict and forecast risk, renewal and expansion within customer portfolio.
Requirements
Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree.
Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)
Experience supporting global enterprise customers on both SaaS and OnPremises solutions
Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing
An understanding of the software engineering development life cycle and workflows
Technical knowledge on development and IT solutions
Experience with Gainsight and Salesforce.com preferred
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