Continuous Improvement Manager enhancing business processes for Lightspeed DMS. Focusing on onboarding velocity, customer satisfaction, and collaboration across teams.
About the role
- Field Enablement Manager enhancing enablement strategies for GTM segments at Plaid. Driving productivity and impact through targeted enablement initiatives across multiple teams.
Responsibilities
- Build trusted partnerships with GTM segment leaders to uncover workflow challenges, capability gaps, and enablement opportunities
- Conduct needs assessments to prioritize pain points across functions (Sales, Account Management, Post-Sales, SDR) and propose tailored enablement solutions
- Develop and deliver segment-specific enablement plans that span our core focus areas: New Hire Onboarding, Product & Industry Enablement, Sales Methodology, AI Enablement, Skills Enablement, Content & Communications, Tech Stack Enablement
- Collaborate cross-functionally with Product Enablement, New Hire Enablement, Marketing, RevOps, and L&D to drive solution design and execution
- Serve as the voice of the field within the Enablement team bringing segment-level insight into team planning, prioritization, and roadmap discussions
- Define and track success metrics for field enablement initiatives
- Iterate on programs and recommendations based on field feedback, performance trends, and business needs
- Help scale enablement across segments with documentation, frameworks, toolkits, and best practices
- Support onboarding and ramp initiatives with segment-specific enhancements
Requirements
- 10+ years of experience in enablement, sales, account management, operations, GTM or other relevant roles
- Experience working with revenue teams across multiple segments
- Proven track record of building enablement strategies tailored to field needs, ideally in fast-paced, high-growth environments
- Ability to diagnose business problems, map enablement solutions, and influence stakeholders at all levels
- Strong cross-functional collaboration skills across GTM, Product, Marketing, Ops, and L&D
- Excellent communication and facilitation skills, with an eye for simplification and clarity
- Familiarity with tools like Highspot, LMS platforms, Gong, Salesforce, and Salesloft
- Experience working with sales methodologies such as MEDDPICC or Winning by Design
- Interest in leveraging AI to drive enablement efficiency and innovation
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