Case Manager providing patient care support in the outpatient clinic. Handling crisis situations and facilitating referrals among healthcare providers.
About the role
- Renewal Manager at Mixpanel managing customer renewals and driving revenue retention outcomes. Collaborating cross-functionally to ensure customer success in B2B SaaS environment.
Responsibilities
- Own and manage the end-to-end renewal process for assigned accounts
- Lead customer-facing renewal discussions, including pricing, terms, and contract structure
- Drive strong retention outcomes while supporting in-scope expansion opportunities
- Partner closely with Account Managers on account context, renewal strategy, and growth opportunities
- Collaborate with Customer Success to incorporate adoption, value, and outcomes into renewal execution
- Maintain accurate forecasts and pipeline visibility
- Partner with Finance and Deal Desk to ensure clean execution and contract accuracy
- Ensure renewal data, forecasting, and documentation are accurate and up to date in Salesforce
- Contribute to a consistent, scalable renewal experience across the customer lifecycle
Requirements
- 3+ years of experience managing a customer-facing book of business in B2B SaaS, with exposure to complex or enterprise customer environments
- Experience in renewals, account management, customer success, or a related post-sales role in B2B SaaS
- Strong commercial judgment with the ability to navigate renewal and expansion conversations confidently
- Comfort engaging with customer stakeholders across finance, procurement, and operations
- Solid understanding of SaaS economics and retention metrics, including GRR, NRR, and expansion dynamics
- Proven ability to work cross-functionally with Sales, Customer Success, Finance, Legal, and Operations
- Strong organizational skills and attention to detail
- Clear, confident written and verbal communication skills
- A proactive, ownership-driven mindset
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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