Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Customer Success Manager ensuring high-value accounts effectively adopt Pigment's SaaS platform. Cultivating executive relationships and driving measurable goals for business success.
Responsibilities
- Ensure customers achieve a high level of adoption and business value from using Pigment
- Support a book of high-value accounts
- Develop a trusted advisor relationship with customer executive sponsors
- Establish measurable goals & KPIs for your accounts
- Drive a plan to completion
Requirements
- BA/BS degree required, MBA or other relevant advanced degree preferred.
- 5 years of experience in customer success, account management or a similar role within a software/SaaS company.
- You have a proven track record of effectively managing a high-volume of accounts; driving customer adoption, satisfaction, renewals, and expansion.
- 5 years of experience in account management, sales, or professional services at a software/SaaS company.
- Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
- Experience preparing and delivering presentations targeted to a senior audience.
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.
Benefits
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- Bike2work scheme – save on a new bike and gear while commuting the greener way
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Remote-friendly environment
Job title
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Experience level
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Not specified
Degree requirement
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