Member Advocate III supporting healthcare navigation for L.A. Care Health Plan members. Handling complex cases, resolving issues, and facilitating access to services for vulnerable populations in Los Angeles.
About the role
- Customer Success Manager ensuring high-value accounts effectively adopt Pigment's SaaS platform. Cultivating executive relationships and driving measurable goals for business success.
Responsibilities
- Ensure customers achieve a high level of adoption and business value from using Pigment
- Support a book of high-value accounts
- Develop a trusted advisor relationship with customer executive sponsors
- Establish measurable goals & KPIs for your accounts
- Drive a plan to completion
Requirements
- BA/BS degree required, MBA or other relevant advanced degree preferred.
- 5 years of experience in customer success, account management or a similar role within a software/SaaS company.
- You have a proven track record of effectively managing a high-volume of accounts; driving customer adoption, satisfaction, renewals, and expansion.
- 5 years of experience in account management, sales, or professional services at a software/SaaS company.
- Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
- Experience preparing and delivering presentations targeted to a senior audience.
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.
Benefits
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- Bike2work scheme – save on a new bike and gear while commuting the greener way
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Remote-friendly environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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