Hybrid Customer Success Manager, EPM

at Pigment

• Job title: Customer Success Manager, EPM
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $150,000 - $165,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Customer Success Manager ensuring customer adoption and business value from Pigment. Focused on high-value Enterprise accounts and building trusted advisor relationships.

Responsibilities

• Ensure customers achieve a high level of adoption and business value from using Pigment.
• Support a book of high-value Enterprise accounts.
• Develop a trusted advisor relationship with customer executive sponsors.
• Establish measurable goals & KPIs for your accounts and drive a plan to completion.
• Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
• Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
• Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
• Lead the development of the Pigment community through thought leadership, events, and developing best practices.

Requirements

• BA/BS degree required, MBA or other relevant advanced degree preferred.
• 3 years of experience in customer success, account management or a similar role within a software/SaaS company.
• You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.
• 5 years of experience in account management, sales, or professional services at a software/SaaS company.
• Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
• Experience preparing and delivering presentations targeted to a senior audience.
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
• Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.

Benefits

• Competitive compensation package, Salary Range: (NYC / SF: $150,000 - 165,000 OTE)
• We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
• High-end equipment (based on stock/availability) to do your work in the best conditions