Customer Success Manager at Teamtailor handling French and International customers. Leading onboarding, managing portfolios, aligning customer objectives with solutions, and driving measurable outcomes.
About the role
- Junior Customer Success Manager at miLibris, engaging with clients and supporting digital publishing solutions along with technical and sales teams. Join a team focused on client satisfaction and retention in a SaaS environment.
Responsibilities
- Build strong relationships with assigned client accounts
- Support clients in their day-to-day use of our solutions
- Analyze and manage customer requests and incidents
- Identify, qualify, and follow up on bugs with technical teams
- Coordinate issue resolution and communicate updates clearly to clients
- Contribute to customer retention and overall client satisfaction
- Participate in client onboarding and solution deployment
- Configure and manage various back-office settings independently
- Assist sales teams during pre-sales activities and product demonstrations
- Help clients understand technical workflows and best practices
- Work with third-party services such as Push Notifications, Analytics, Advertising, Subscriber Databases, CMPs, etc.
- Gather and clarify client needs
- Contribute to project specifications and estimations
- Coordinate planning with technical teams
- Monitor project delivery, testing, and production rollout
- Ensure smooth communication between all stakeholders
- Work closely with both web and mobile ecosystems and progressively develop expertise in Apple and Google environments
Requirements
- Strong interest in technology, SaaS products, and digital ecosystems
- Excellent communication and interpersonal skills
- Customer-oriented and solution-driven mindset
- Strong organizational and multitasking abilities
- Curiosity and willingness to learn quickly
- Good analytical and problem-solving skills
- Ability to simplify technical topics for non-technical stakeholders
- Collaborative mindset and proactive attitude
- Bachelor’s degree minimum (Business, Digital, Tech, or related field)
- Fluent French and professional English required
- First experience or internship in SaaS, Customer Success, Tech Support, or Digital Project Management
- Exposure to web and mobile environments
- Understanding of APIs, CMS, analytics, or digital platforms
- Basic knowledge of HTML or XML
- Interest in media, publishing, or digital content industries
Benefits
- Swile card for meal vouchers
- Health insurance through Sidecare
- Mobility package reimbursing your transport subscription
- Partnership with Wellpass providing access to fitness classes and wellness activities
- Access to our mental health platform Teale, including appointments with a psychologist and mental health monitoring
- Remote work policy allowing two days of remote work per week
- VIP access code for Cafeyn, giving unlimited access to platform content
- Four in-person office meet-ups per year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Junior CRM Marketing Manager at BAT developing and optimizing CRM ecosystem across Central Europe. Focusing on Salesforce and Salesforce Marketing Cloud to enhance customer engagement and retention strategies.
Sr Analyst managing CRM administration and sales support tools for Waters Advanced Diagnostics. Ensuring sales team efficiency through technology and data insights while collaborating with stakeholders.
Customer Success Manager responsible for client onboarding and relationship building at S&P Global Energy. Engaging with clients in LatAm to provide value - add services and solutions.
Customer Success Manager at Once For All enhancing client relationships for a SaaS construction management platform. Analyzing client data and facilitating onboarding processes.
Summer Intern in Phathom Pharmaceuticals supporting omnichannel marketing strategies for GI disease treatments. Engaging in analytics and customer touchpoint evaluations within a collaborative internship.
Customer Success Manager responsible for long - term client relationships and revenue growth at Sitero. Overseeing onboarding, collaboration, and customer satisfaction initiatives.
Director of Customer Success overseeing APAC region for SafetyCulture. Driving customer retention and execution of business goals through strategic leadership and team mentorship.
CRM Specialist optimizing HubSpot - centric marketing, sales, and service operations at SmartAcre. Partnering with clients to ensure scalable and performant technology stacks aligned with revenue goals.
Customer Success Manager responsible for customer outcomes within the compliance domain at rePurpose Global. Guiding clients through complex data - intensive workflows while ensuring renewals and growth opportunities.