Customer Success Manager at Teamtailor handling French and International customers. Leading onboarding, managing portfolios, aligning customer objectives with solutions, and driving measurable outcomes.
About the role
- Junior CRM Marketing Manager at BAT developing and optimizing CRM ecosystem across Central Europe. Focusing on Salesforce and Salesforce Marketing Cloud to enhance customer engagement and retention strategies.
Responsibilities
- support the development, optimization, and governance of the CRM ecosystem across Central Europe
- focus on Salesforce and Salesforce Marketing Cloud
- ensure that CRM infrastructure is maintained and improved
- develop marketing automation journeys to drive conversion, retention and loyalize consumers
- capture and deliver relevant consumer insights, enabling data-driven marketing and activation strategies that fully align with GDPR requirements
- build, optimize, and manage automated omnichannel CRM journeys (email, SMS, other channels)
- ensure accurate setup, execution, and performance monitoring of CRM campaigns
- assist in the development and improvement of the CRM ecosystem
- partner with tech and innovation teams to translate business requirements into CRM system solutions
- analyze CRM performance, consumer behavior, and journey effectiveness to identify optimization and automation opportunities
- serve as the CRM contact for local markets, regional teams, agencies, and cross-functional collaborators
- ensure GDPR compliance and governance across CRM activities
Requirements
- 2–3 years of experience in Marketing, CRM, or similar roles within an FMCG environment
- Hands-on expertise with Salesforce and Salesforce Marketing Cloud (SFMC) in campaign management and marketing automation
- Consumer-centric attitude with confirmed ability to deliver outstanding segmentation and personalization
- Strong analytical capabilities, leveraging data and system functionalities to drive insight-based decisions and optimization
- Ability to handle multiple initiatives concurrently and collaborate effectively with diverse internal and external collaborators
- Excellent communication, presentation, networking, and relationship-building skills
- Proactive, independent, and continuous learner with a strong sense of innovation and commitment to flawless business processes
- Proficient in English with strong PC skills (MS Word, Excel, PowerPoint)
- SQL and CDP familiarity considered a plus
Benefits
- market leading annual performance bonus (subject to eligibility)
- diverse health plans
- initiatives for work-life balance
- transportation support
- flexible holiday plan with additional incentives
- access to online learning platforms
- personalized growth programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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