Assistant CRM Analyst tasked with coordinating marketing campaigns and supporting data analysis. Join Ounass, a leading luxury e - commerce platform, in shaping the future of fashion.
About the role
- Customer Success Manager driving client relationships and ensuring satisfaction in a dental startup. Focusing on customer lifecycle, satisfaction metrics, and collaboration with Sales and Product teams.
Responsibilities
- You take responsibility for a dedicated portfolio of existing customers and proactively guide them through the entire customer lifecycle.
- You monitor KPIs and usage behavior, derive recommendations for action, and develop strategies to increase customer satisfaction.
- You ensure your customers' long-term success by identifying and developing cross-sell and upsell opportunities and coordinating their implementation.
- With your good instinct and data-driven forecasts, you identify churn risks at an early stage.
- In close collaboration with Sales, Product, and Marketing teams, you ensure that customer feedback flows directly into the product roadmap.
Requirements
- Experience in Key Account or Customer Success Management (knowledge of the dental sector is an advantage).
- Enjoyment in consulting, process optimization, and building long-term customer relationships.
- Strong communication and advisory skills, empathy, and enthusiasm.
- Confident in working with KPIs, reports, and CRM tools.
- Interest or experience in cross-selling, upselling, and churn management.
- Hands-on, flexible, and motivated to take on responsibility in a dynamic environment.
- Native-level German and very good English.
Benefits
- Attractive salary – performance-based and competitive.
- Modern office – hybrid working possible.
- Mentorship & onboarding – structured training plus personal support.
- Career opportunities – rapid growth in a highly scalable startup.
- Motivated team – work with smart, inspiring colleagues.
- Startup drive – dynamic, impactful, and delivering real impact in the healthcare sector.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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