Customer Success Manager driving client relationships and ensuring satisfaction in a dental startup. Focusing on customer lifecycle, satisfaction metrics, and collaboration with Sales and Product teams.
About the role
- Senior Customer Success Manager at Wunder Mobility, driving AI-first customer experiences and managing senior relationships. Overseeing onboarding and function-level transformations in a growth-stage SaaS company.
Responsibilities
- Strategic account management — own a portfolio of senior customer relationships.
- Drive adoption, expand usage, surface upsell, and lead renewals. You are the operator's primary commercial and operational counterpart at Wunder.
- Migration & launch — lead new customers from signature to live operations alongside our delivery team.
- Set the bar for how a Wunder onboarding feels.
- AI-first customer experience — design and ship the AI agents and workflows that make our customers' experience of Wunder feel frictionless — instant answers, expert-on-call accessibility, faster resolution.
- Outcomes, not automation metrics.
- Function-level transformation — you're not just using AI in your own role; you're actively shaping how the CSM function works.
- Patterns you prove out get adopted across the team.
- Coaching & influence — raise the bar for the team around you. Mentor, share patterns, push thinking, lift outcomes.
Requirements
- 5+ years in Customer Success, Account Management, or a closely related role in B2B SaaS — ideally on technically complex or operationally demanding products.
- You've already started pushing AI into your day-to-day.
- You have opinions.
- You're probably frustrated by how slowly your current employer is moving on it.
- Senior in seniority, not in inertia.
- You still want to roll up your sleeves and build.
- Commercially sharp: comfortable owning revenue, leading negotiations, navigating renewals and difficult conversations.
- Operationally credible with technical buyers: integrations, APIs, SLAs, project plans don't scare you.
- Excellent written and spoken English.
- German is a strong plus.
- Hamburg-based or willing to relocate.
Benefits
- Compensation — €90,000–120,000 OTE depending on experience.
- Tool freedom — no Copilot lock-in.
- Frontier models, agent frameworks, and any tool that gives you leverage.
- You decide your stack.
- Greenfield mandate — you're not retrofitting AI onto a legacy CSM playbook.
- You're helping write the new one, with executive air cover.
- Direct collaboration — the CEO, the Head of Customer Success, and an external GTM strategist are in the build with you.
- Community — part of the House of AI community in Hamburg and San Francisco.
- Spend up to two weeks per quarter at the House of AI in SF.
- Stage — a profitable, growth-stage B2B SaaS company with real customers, real revenue, and real ambition.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Assistant CRM Analyst tasked with coordinating marketing campaigns and supporting data analysis. Join Ounass, a leading luxury e - commerce platform, in shaping the future of fashion.
Customer Success Manager at Teamtailor handling French and International customers. Leading onboarding, managing portfolios, aligning customer objectives with solutions, and driving measurable outcomes.
Junior Customer Success Manager at miLibris, engaging with clients and supporting digital publishing solutions along with technical and sales teams. Join a team focused on client satisfaction and retention in a SaaS environment.
Junior CRM Marketing Manager at BAT developing and optimizing CRM ecosystem across Central Europe. Focusing on Salesforce and Salesforce Marketing Cloud to enhance customer engagement and retention strategies.
Sr Analyst managing CRM administration and sales support tools for Waters Advanced Diagnostics. Ensuring sales team efficiency through technology and data insights while collaborating with stakeholders.
Customer Success Manager responsible for client onboarding and relationship building at S&P Global Energy. Engaging with clients in LatAm to provide value - add services and solutions.
Customer Success Manager at Once For All enhancing client relationships for a SaaS construction management platform. Analyzing client data and facilitating onboarding processes.
Summer Intern in Phathom Pharmaceuticals supporting omnichannel marketing strategies for GI disease treatments. Engaging in analytics and customer touchpoint evaluations within a collaborative internship.
CRM Specialist optimizing HubSpot - centric marketing, sales, and service operations at SmartAcre. Partnering with clients to ensure scalable and performant technology stacks aligned with revenue goals.