Senior Customer Engagement Specialist leading engagement strategies at Honeywell's Customer Experience Center in Washington, DC. Collaborating with teams to enhance brand visibility and customer satisfaction.
About the role
- Commercial Customer Success Manager in a fast-growing consultancy specializing in business IT & ERP systems. Focusing on driving sales and client satisfaction through effective service delivery and support.
Responsibilities
- Lead all sales and upselling initiatives with a specific focus on our Managed Services (Business Intelligence, hosting, and advanced support packages).
- Guide clients through our service offerings, identify their evolving needs, and negotiate contracts that secure long-term, mutually beneficial partnerships.
- Turn routine support interactions and client feedback into actionable sales opportunities and process improvements.
- Work closely with operations teams to ensure seamless service delivery while maintaining a strong focus on client satisfaction and account growth.
Requirements
- Technical training or a relevant university degree
- Minimum of 2 years of proven experience in Customer Success, Account Management, or B2B Sales; ideally within IT, software, or digitalization sectors
- Proactive, sales-driven mindset — comfortable pitching solutions, handling objections, and closing deals
- Ability to manage multiple projects across functions, teams, and industries with a customer-centric, flexible approach
- Excellent written and verbal communication skills with a demonstrated ability to build strong, long-term client relationships
- Fluent in English (C2) and advanced proficiency in German (B2 or higher)
Benefits
- Real impact: you’ll have the freedom to shape company processes, expand the commercial side of the Support Hub, and implement your own ideas
- Innovative work culture: benefit from short, flexible decision-making paths and lean processes that enable fast execution
- Flexible working: we value results over hours — structure your work around your life
- Competitive salary: expected total compensation range €32,000–€42,000 per year
- Extensive additional benefits: uncapped sales commissions, premium insurance, personal learning budget, state-of-the-art equipment — we value our employees and show it
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