Hybrid Senior Customer Engagement Specialist

at Honeywell

• Job title: Senior Customer Engagement Specialist
• Job type: Full Time
• Experience level: Senior
• Salary: $85,600 - $107,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Washington, United States

About the role

• Senior Customer Engagement Specialist leading engagement strategies at Honeywell's Customer Experience Center in Washington, DC. Collaborating with teams to enhance brand visibility and customer satisfaction.

Responsibilities

• Act as a CXC ambassador, delivering a world-class experience for guests through exceptional service and engagement.
• Lead CXC tours with technical subject matter experts, ensuring that our key messaging and unique value propositions are communicated effectively and professionally.
• Forge and maintain relationships with cross-functional teams to stay updated on audience profiles, historical customer interactions, and industry-specific trends and drivers.
• Apply innovation and creativity to create compelling presentations and demos tailored to various audience segments, aimed at maximizing engagement.
• Develop and execute content updates to reflect newly launched Honeywell products and services, ensuring that our presentations remain current and relevant.
• Proactively market the CXC, compiling quarterly and annual reports to demonstrate the center's operational effectiveness.
• Analyze markets and monitor competitor activities, leveraging customer insights to identify growth opportunities.
• Oversee daily operations and logistics, including scheduling customer visits and managing all aspects of tours and presentations at the CXC.
• Effectively manage project budgets, timelines, and resources, ensuring optimal outcomes.
• Ensure technical maintenance and upgrades of the center are conducted as needed to maintain a state-of-the-art experience.

Requirements

• 3 - 5 years of experience in a customer-facing role within sales or marketing.
• Proven expertise in developing and implementing successful marketing strategies that drive engagement and results.
• Excellent communication and presentation skills.
• The ability to thrive in fast-paced, dynamic environments.
• Bachelor’s degree in business marketing or related field
• Proficiency with communication tools and software such as Microsoft Office Suite
• Sales/Marketing, Tour Guide experience
• Experience with training programs for professionals

Benefits

• employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays