Hybrid Account Director

at Phoenix Software Limited

• Job title: Account Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Pocklington, United Kingdom

About the role

• Account Director overseeing strategic customer relationships in the Government sector, driving sales growth and maintaining client satisfaction in a hybrid work environment.

Responsibilities

• Manage and develop strategic customer relationships, ensuring all information and quotation requests are handled promptly, accurately, and with clear expectation setting.
• Own the full sales cycle from initial enquiry through follow-up to successful closure, maintaining a consistent focus on high-quality customer experience.
• Maintain an expert-level understanding of relevant products, services, and licensing schemes, actively keeping knowledge current to support customer needs.
• Ensure all customer information, activity, and preferences are accurately recorded and kept up to date within internal systems, including D365.
• Provide reliable, timely sales forecasts and performance updates to the Sector Manager, maintaining clear visibility of pipeline status, win/loss outcomes, and opportunities.
• Meet and exceed agreed KPIs, demonstrating strong commercial discipline and accountability for results.
• Act promptly on internal leads, providing meaningful feedback and progressing opportunities to maximise conversion.
• Drive a continuous improvement mindset, proactively identifying opportunities to refine processes, enhance customer engagement, and improve personal performance.
• Support and uphold all company information security policies, ensuring data integrity and secure handling of customer and business information.

Requirements

• Proven experience managing a defined account patch, taking full ownership for growth, retention, and strategic development across a portfolio of customers.
• Strong background in working with public sector organisations, with an understanding of sector-specific challenges, procurement routes, frameworks, and budget cycles.
• Confident in conducting regular customer meetings — both virtual and on-site — to strengthen relationships, identify opportunities, and position Phoenix as a trusted partner.
• Capable of presenting complex solutions clearly and credibly to senior stakeholders, including C-suite and director-level audiences.
• Demonstrable ability to build and manage a robust sales pipeline, supported by accurate forecasting, disciplined follow-up, and consistent delivery against KPIs.
• Excellent communication and influencing skills, with the ability to adapt style to technical and non-technical stakeholders.
• Strong understanding of software, cloud, and licensing solutions, with the ability to provide informed guidance and align technology proposals to customer objectives.
• Highly organised and proactive, able to manage multiple accounts and opportunities while maintaining high standards of accuracy and customer service.
• Skilled in using CRM systems (ideally D365) to maintain precise customer records, account plans, and pipeline visibility.