Dealer Sales Representative managing product sales and support services in the Residential market of California. Representing Simpson Strong - Tie to achieve sales and customer satisfaction within the supply chain.
About the role
- Account Director overseeing strategic customer relationships in the Government sector, driving sales growth and maintaining client satisfaction in a hybrid work environment.
Responsibilities
- Manage and develop strategic customer relationships, ensuring all information and quotation requests are handled promptly, accurately, and with clear expectation setting.
- Own the full sales cycle from initial enquiry through follow-up to successful closure, maintaining a consistent focus on high-quality customer experience.
- Maintain an expert-level understanding of relevant products, services, and licensing schemes, actively keeping knowledge current to support customer needs.
- Ensure all customer information, activity, and preferences are accurately recorded and kept up to date within internal systems, including D365.
- Provide reliable, timely sales forecasts and performance updates to the Sector Manager, maintaining clear visibility of pipeline status, win/loss outcomes, and opportunities.
- Meet and exceed agreed KPIs, demonstrating strong commercial discipline and accountability for results.
- Act promptly on internal leads, providing meaningful feedback and progressing opportunities to maximise conversion.
- Drive a continuous improvement mindset, proactively identifying opportunities to refine processes, enhance customer engagement, and improve personal performance.
- Support and uphold all company information security policies, ensuring data integrity and secure handling of customer and business information.
Requirements
- Proven experience managing a defined account patch, taking full ownership for growth, retention, and strategic development across a portfolio of customers.
- Strong background in working with public sector organisations, with an understanding of sector-specific challenges, procurement routes, frameworks, and budget cycles.
- Confident in conducting regular customer meetings — both virtual and on-site — to strengthen relationships, identify opportunities, and position Phoenix as a trusted partner.
- Capable of presenting complex solutions clearly and credibly to senior stakeholders, including C-suite and director-level audiences.
- Demonstrable ability to build and manage a robust sales pipeline, supported by accurate forecasting, disciplined follow-up, and consistent delivery against KPIs.
- Excellent communication and influencing skills, with the ability to adapt style to technical and non-technical stakeholders.
- Strong understanding of software, cloud, and licensing solutions, with the ability to provide informed guidance and align technology proposals to customer objectives.
- Highly organised and proactive, able to manage multiple accounts and opportunities while maintaining high standards of accuracy and customer service.
- Skilled in using CRM systems (ideally D365) to maintain precise customer records, account plans, and pipeline visibility.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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