Contact Us

Hybrid Account Director

at Phoenix Software Limited
Visit Phoenix Software Limited websiteVisit Phoenix Software Limited LinkedIn

Posted yesterday

Apply now

About the role

  • Manage and develop strategic customer relationships, ensuring all information and quotation requests are handled promptly, accurately, and with clear expectation setting.
  • Own the full sales cycle from initial enquiry through follow-up to successful closure, maintaining a consistent focus on high-quality customer experience.
  • Maintain an expert-level understanding of relevant products, services, and licensing schemes, actively keeping knowledge current to support customer needs.
  • Ensure all customer information, activity, and preferences are accurately recorded and kept up to date within internal systems, including D365.
  • Provide reliable, timely sales forecasts and performance updates to the Sector Manager, maintaining clear visibility of pipeline status, win/loss outcomes, and opportunities.
  • Meet and exceed agreed KPIs, demonstrating strong commercial discipline and accountability for results.
  • Act promptly on internal leads, providing meaningful feedback and progressing opportunities to maximise conversion.
  • Drive a continuous improvement mindset, proactively identifying opportunities to refine processes, enhance customer engagement, and improve personal performance.
  • Support and uphold all company information security policies, ensuring data integrity and secure handling of customer and business information.

Requirements

  • Proven experience managing a defined account patch, taking full ownership for growth, retention, and strategic development across a portfolio of customers.
  • Strong background in working with public sector organisations, with an understanding of sector-specific challenges, procurement routes, frameworks, and budget cycles.
  • Confident in conducting regular customer meetings — both virtual and on-site — to strengthen relationships, identify opportunities, and position Phoenix as a trusted partner.
  • Capable of presenting complex solutions clearly and credibly to senior stakeholders, including C-suite and director-level audiences.
  • Demonstrable ability to build and manage a robust sales pipeline, supported by accurate forecasting, disciplined follow-up, and consistent delivery against KPIs.
  • Excellent communication and influencing skills, with the ability to adapt style to technical and non-technical stakeholders.
  • Strong understanding of software, cloud, and licensing solutions, with the ability to provide informed guidance and align technology proposals to customer objectives.
  • Highly organised and proactive, able to manage multiple accounts and opportunities while maintaining high standards of accuracy and customer service.
  • Skilled in using CRM systems (ideally D365) to maintain precise customer records, account plans, and pipeline visibility.

Job title

Account Director

Job type

Full Time

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Cloud

Location requirements

HybridPocklingtonUnited Kingdom

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Account Executive jobs
Amplity HealthNeuroscience Sales Representative

Neuroscience Sales Representative responsible for sales performance in assigned territories. Engaging healthcare professionals, collaborating with teams, and managing territory budgets for Intra - Cellular Therapies, Inc.

Hybrid Role
AlbuquerqueUnited StatesAccount Executive
$79,000 - $130,000 per year
Amplity HealthNeuroscience Sales Representative

Neuroscience Sales Representative driving sales in the Chicago area for Intra - Cellular Therapies. Engaging healthcare professionals and educating on clinical evidence to bolster on - label prescribing.

Hybrid Role
ChicagoUnited StatesAccount Executive
$79,000 - $130,000 per year
Amplity HealthNeuroscience Sales Representative

Neuroscience Sales Representative at Johnson & Johnson responsible for meeting sales targets and engaging healthcare professionals. Driving territory sales performance while embodying corporate vision for innovative patient treatments.

Onsite Role
DenverUnited StatesAccount Executive
$79,000 - $130,000 per year
Amplity HealthNeuroscience Sales Representative

Neuroscience Sales Representative with overall responsibility for meeting sales expectations and engaging healthcare professionals. Role includes building customer relationships and managing budgets in assigned territories.

Onsite Role
Fort WorthUnited StatesAccount Executive
$79,000 - $130,000 per year