Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager overseeing implementations and enhancing client relationships in logistics SaaS. Driving customer success and identifying upselling opportunities while collaborating with support and sales teams.
Responsibilities
- Manage the entire implementation of our solution and track scope, time, and budget.
- Cooperate with Implementation Consultants for physical implementation at customer sites.
- Guide customers through the QuickStart onboarding journey and drive early value realization.
- Ensure excellent customer success through consistent contact and maximizing returns on investment in Peripass.
- Collaborate with the Customer Support Advisor for complex issue resolution.
- Initiate improvements in Customer Success processes.
- Drive growth in the customer portfolio and assist the sales team with cross-selling opportunities.
Requirements
- At least a bachelor's degree, or equivalent experience.
- At least 5 years of relevant experience in a SaaS company.
- Building a great customer journey and seeing customers who are happy with your product.
- Ability to develop a warm and pleasant relationship with client contacts.
- Proficiency in analyzing and optimizing processes.
- Preparedness for meetings with senior management.
- Ability to communicate effectively across various departments.
- Diplomatic yet assertive communication style.
- Excellent verbal and written communication skills in English and German.
- Awareness of Information Security & Cyber Security.
Benefits
- Tons and tons of room for impact.
- Your voice will be heard, and your ideas will shape the future of our recruitment efforts.
- A fun group of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke.
- You can work from a location that suits you and your business goal.
- In-depth onboarding at our HQ during your first 2 weeks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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