Onsite Deposit Operations Specialist I

Posted 6 hours ago

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About the role

  • Deposit Operations Specialist at Peoples Bank assisting with deposit products and customer inquiries. Responsible for supporting customers via phone and resolving issues related to banking products and services.

Responsibilities

  • Responsible for assisting both internal and external customers with questions and problem resolution for deposit products offered by Peoples Bank via phone or through automated systems
  • Responsible for account check back, as well as providing information, research and problem resolution for Checking and Savings accounts, ATM/Debit cards, Safe Deposit Boxes, and other deposit and customer related issues
  • Process Reg E forms, death certificates, and inactive notices
  • Add and check back automatic transfers to the core system
  • Maintenance debit cards
  • Maintain thorough understanding of all procedures and applicable regulations
  • Will monitor reports, complete service requests and perform routine account/customer maintenance
  • Will perform special projects as assigned

Requirements

  • High School Diploma or GED certificate required
  • Associate’s degree preferred
  • 1-year of banking experience preferred
  • Strong customer care skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Ability to prioritize tasks and meet designated deadlines
  • Strong knowledge of Microsoft Office products
  • Prior experience with Salesforce and FIS/IBS financial software products is preferred but not required
  • Must be able to work in a team environment and interact in a positive manner with co-workers and management
  • Efficiency oriented, self-motivated, and a flexible team player who is adaptable to change

Benefits

  • 401(k) retirement plan with an employer match
  • Employee stock purchase plan
  • Various education assistance programs such as student loan and tuition paydown/reimbursement
  • Paid vacation
  • Holidays

Job title

Deposit Operations Specialist I

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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