Hybrid Executive Director, Healthcare Operations

at Vision Loss Rehabilitation Canada

• Job title: Executive Director, Healthcare Operations
• Job type: Contract
• Experience level: Lead
• Salary: CA$112,000 - CA$140,000 per year
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Executive Director overseeing healthcare operations for Vision Loss Rehabilitation Canada. Leading service delivery improvements and strategic initiatives across Ontario health services.

Responsibilities

• Reporting to the Vice President, Healthcare Operations (VP HCO), the Executive Director, Healthcare Operations will play a critical role in enhancing and optimizing service delivery.
• The Executive Director (ED) will work closely with the VP, HCO, on developing budgets and implementation of annual operating plans.
• As a member of the Executive Leadership Team (ELT), the ED will lead teams across Ontario and support the implementation of national strategic priorities and initiatives.
• Ensure the delivery of high-quality, safe, and evidence-informed services by applying clinical standards, supporting quality improvement initiatives, and addressing risks related to service delivery.
• Lead and provide operational oversight for Ontario, adhering to VLRC’s operational standards of practice.
• Provide strategic direction to Provincial Managers on business goals and priorities to ensure optimal deployment of resources, day-to-day operations, and service delivery.
• Implement the VLRC national strategic plan within Ontario, translating organizational priorities into operational plans, performance targets, and measurable outcomes.
• Champion change through effective communication and change management strategies.
• Identify training and development needs or succession opportunities of provincial VLR staff and management.
• Identify operational, financial, workforce, and reputational risks within the Ontario region and work with the VP, HCO and cross-functionally to develop mitigation strategies.
• Review monthly and quarterly financial statements to account for budget deviations and prepare strategic action to address budget shortfalls or gaps in revenues, salaries, or operating expenses.
• Lead, coach and develop a team of Regional Managers with a strong focus on client experience and organizational values; and provide strategies to drive both the work of healthcare operations and staff advancement.
• Engage with ministry officials and health care leaders to communicate the organization’s priorities, achievements and sector needs.
• Participate in collective bargaining on behalf of the Ontario region, with knowledge of collective agreements, grievance, and arbitration process.

Requirements

• 10+ years in senior level leadership experience, supported by relevant post-secondary education.
• Sound knowledge of the not-for-profit and health services sectors.
• Demonstrated leadership ability to build and empower high-performing teams aligned with organizational goals.
• Proven commitment to client-centered service delivery, stakeholder engagement, and community partnerships.
• Demonstrated ability to develop, implement, and monitor effective services.
• Strong relationship building, communication and negotiation skills.
• Sound business acumen including budget, performance management, change management and strategic planning.
• Demonstrated ability to resolve complex issues showing sound judgment and timely decision making.

Benefits

• Comprehensive benefits for health, vision, dental, corporate discounts employee and family assistance program
• Flexible work arrangements, generous paid time off, and work-life balance initiatives
• Career development through training, mentorship, and advancement opportunities
• Inclusive work culture with supportive teams, employee recognition, joy in work wellness program, and mental health supports