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About the role
- Retail Operations Change Manager at Mountain Warehouse leading retail projects and improving store operations. Collaborating with cross-functional teams to drive business transformation and enhance customer experience.
Responsibilities
- Proactively identify opportunities for process improvement and efficiency with our store operating model.
- Develop our Work Labour Model to improve our staff cost budgeting and colleague deployment processes.
- Lead test-and-learn trials and pilot programs to validate new ideas, processes, and technologies. Conduct analysis and reporting on trial outcomes, providing clear recommendations and insights for decision-making.
- Gather and interpret feedback from stores and head office teams to continuously improve retail execution.
- Develop, maintain, and evolve a structured program of retail projects and transformational initiatives in alignment with business objectives.
- Manage end-to-end project delivery, from scoping and planning through to execution and post-implementation review.
- Coordinate and align activities across multiple departments to ensure timely delivery of cross-functional initiatives.
- Identify dependencies, risks, and potential issues within projects, escalating where necessary to ensure smooth delivery.
- Monitor project budgets and ensure initiatives are delivered on time and within financial parameters.
- Develop and maintain clear, professional documentation including Standard Operating Procedures (SOPs), training materials, rollout plans, and project reports.
- Communicate project goals, progress, and outcomes effectively to key stakeholders across the business.
- Oversee the implementation of new retail initiatives, ensuring store teams are well prepared, trained, and supported.
- Coordinate cross-functional teams to deliver seamless project execution.
Requirements
- **Must have** proven experience in **retail **projects and the successful implementation of new equipment (such as Self Check Outs, HHTs etc.) and technologies that simplify store processes.
- You will have had experience in projects and or programme management (Head Office or multi-site and strong understanding of retail operations and the impact of change on store teams.
- Excellent project management, planning, and organisational skills.
- Strong analytical and problem-solving ability, with experience in trials and data interpretation.
- Exceptional communication and stakeholder management skills.
- Proactive and self-motivated, with the ability to drive initiatives independently.
- Proficient in Microsoft Office and project management tools (e.g. Excel, PowerPoint, Smartsheet, Asana).
- Skilled at managing multiple priorities in a fast-paced environment.
- Collaborative, detail-oriented, and committed to quality and consistency.
- Commercially minded, balancing innovation with practicality.
- Confident in constructively challenging processes and identifying improvements.
- Adaptable and effective across teams and organisational levels.
- Ensures all activities align with company standards, operational guidelines, and brand values.
Benefits
- Competitive salary and benefits package
- Hybrid working, 3 days in London based office & 2 working from home
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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