Take disciplinary and technical leadership of the site's quality function and further develop structures, processes and the team. Ensure reliable quality assurance across the value chain, manage complaints and audits, and drive continuous improvement.
About the role
- Warehouse Handling Operations Administrator at CEVA Logistics executing clerical duties in supply chain operations. Assisting customers and managing standard data in software applications for superior service.
Responsibilities
- Manage standard and routine data in software systems and applications
- Update logs, documents and files to track operational, carrier and customer information
- Receive and review documents for accuracy, such as dates, times, location, counts and related information
- Respond to basic internal and external customer questions on the status of operations, accounts or services; escalates more complex needs as required
- Print and prepare forms, labels, billing, invoices and related documents to ensure timely processing
- Assist with tracking orders and information through systems, vendors and related sources, such as arrival, times, confirmation and similar details
- Perform basic office and clerical duties, such as preparing and sorting mail, maintaining logs, answering and directing phone calls and related activities
Requirements
- High School Diploma or GED
- Prior office experience preferred
- Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications
- Capable of performing data entry
- Knowledgeable of basic customer service principles and practices
- Ability to verify information and status
- Ability to communicate with co-workers to provide and receive direction
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform offering discounts
- Company contributed health savings account
- Prescription, dental and vision coverage
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Tuition reimbursement program
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