Site Manager responsible for daily operations and staff management at Turtle, an electrical distribution leader. Ensuring quality standards and vendor performance in procurement and service.
About the role
- Manager, Disability Consulting with OSI providing expertise in disability management and client-specific initiatives. Collaborating with internal partners and external clients in Ontario and Alberta.
Responsibilities
- Respond to internal and external client inquiries in a timely and professional manner; conduct follow-ups as needed
- Collaborate with clients and internal partners to define project scope and expected deliverables
- Ensure third-party providers deliver value-added disability management services aligned with client goals.
- Support service delivery by obtaining, analyzing, and verifying key information
- Analyze reports and contribute benchmarking insights and industry data to offer best-in-class recommendations
- Conduct cost analysis and identify opportunities through active claim reviews, lapse time analysis, duration analysis, disease state analysis, and LTD reserve review
- Participate in LTD case reviews and development of action planning
- Participate in meetings, representing the organization with professionalism and subject matter expertise in disability management
- Oversee client onboarding process to ensure seamless implementation
- Take appropriate action to address client service requests and maintain high satisfaction standards
- Resolve escalated issues effectively and efficiently
- Conduct and complete full file reviews and support in case discussions
- Complete payment calculations and benefits amounts
- Ensure CPP applications and Waver of Life applications are filed and considered
- Review contract provisions and recommend improvements aligned with best practice
- Complete and review service-level agreements
- Create and propose billing models aligned with the proposed initiative that is respectful of all contractual limitations
- Design policies based on legislation and best practices
- Complete reviews of current client policies and processes, including assessments of evaluation of risk and compliance requirements, multi-participant engagement, interaction with collective bargaining agreements, and communication strategies and support
- Complete reviews of current disability management programs including analysis of claims activities, process reviews, and caseload management, documents, modified return to work and workplace accommodations, policies and procedures, roles and responsibilities structures, and collective bargaining agreements and union/association relationships
- Track and maintain awareness of client contract expiry dates and coordinate with DM consultant to ensure service continuity and enhancement
- Present externally at finalist presentations, seminars, or conferences to contribute to the body of disability management knowledge, i.e. conference presentations
- Create and develop process documents and workflows based on client needs and process analysis
- Develop new business relationships, both internally and externally, and build current relationships with carriers, brokers, and other potential clients
- Collaborate with internal and external clients to develop disability management policies and procedures tailored to organizational structure, government guidelines, and workplace culture
- Identify knowledge gaps and deliver training on Disability Management, Workers’ Compensation, Return to Work, Legislative Leaves, and Workplace Accommodation
- Provide basic fact findings and discoveries with clients related to reviews during initial policy review and consultations
- Training internal teams and client teams
- Ensure all operations adhere to legal and regulatory requirements, mitigating risks effectively
- Lead and mentor operations staff, fostering a culture of accountability and continuous improvement
Requirements
- Minimum 10 years of industry knowledge and experience in Disability Management or a combination of experience and education
- Registered professional status within the disability management or professional health sector along with additional course work in occupational health, rehabilitation, legislation related to disability management, human resource management, or disability insurance
- Labour relations experience and/or education would be an asset
- CDMP or NIDMAR would be considered an asset
- Experience partnering with Third Party Providers to affect positive change
- Strong understanding of benefits administration systems
- Proficiency in data analysis and performance metrics
- Advanced proficiency in Microsoft Office Suite
Benefits
- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Manager sourcing and developing new business for US Foods. Achieving sales targets and providing support to Territory Managers in foodservice distribution.
Data Management Senior Manager provides strategic leadership for data management initiatives at Wells Fargo. Responsible for data quality, governance, and team development.
Senior Branch Network Management Trainee at Wells Fargo leading teams in the Consumer Banking and Lending division. Aiming to enhance customer experience and drive business growth.
Data and Application Integration Senior Manager overseeing strategy, architecture, and operations for Information Technology at Boeing. Leading cross - functional teams to deliver integrated technology solutions.
Partner/Reseller Manager developing and managing partnerships within the UK geospatial market. Enabling resellers and partners to position and support Bluesky’s geospatial products and solutions.
National Manager leading Learning & Development to deliver modern, data - driven learning experiences across Intact Insurance. A hands - on leadership role focusing on facilitation excellence and team management.
Field Real Estate Manager responsible for strategic management of real estate initiatives at LPL Financial Corp. Overseeing lifecycle of real estate processes across designated portfolio with team collaboration.
Senior Manager, Claims responsible for building a team and leading strategic initiatives at ICW Group. Focus on regulatory compliance, operational efficiency, and superior claim outcomes.
Senior Manager leading claims operations with strategic initiatives and team development at ICW Group. Driving compliance, efficiency, and enhancing customer experiences nationally.