About the role

Resource Manager driving operational excellence across the EMEA agency for a digital marketing firm. Ensuring resource levels are appropriate and optimizing resource management strategies for client needs.

Responsibilities

Drive operational excellence across the EMEA agency, which is a team of nearly 300 people.
Ensure resource levels are appropriate as per the scope and that people are well utilised across all accounts.
Develop and implement strategies and systems that optimise resource management.
Fulfil resource requests from Client and New Business leaders.
Manage in-house resources and draw on the Croudie Network of freelance specialists.
Work closely with Project Managers and Account Directors as well as Department Leaders, Managing Partners, Finance and the Croudie Network team.
Embed data-driven decision-making about resource.
Report into the Operations Director.

Proven experience in resource management, traffic management, or project operations within a digital agency.
Experience working with resource planning tools supporting capacity forecasting and commercial utilisation reporting.
Demonstrated ability to manage multiple teams and multi-disciplinary resource pools.
Exceptional scheduling and organisational skills ; able to coordinate complex resourcing needs across multiple teams.
Ability to balance long-term forecasting with short-term problem solving when priorities shift.
Strong proficiency with capacity planning, workload forecasting, and reconciling planned vs. actual utilisation.
Clear, confident communicator who can collaborate well with Client Services and Channel Leaders on decision making.
Skilled at resolving resourcing conflicts with a calm, diplomatic, solutions-first approach.
Capable of influencing senior stakeholders and pushing back constructively when needed.
Excellent judgement and ability to make quick, informed decisions based on resource availability and project priorities.
Strategic thinker who can identify bottlenecks, anticipate issues, and propose resourcing options proactively.
Understanding of agency commercials , profitability, rate cards, and utilisation metrics.
Ability to align resourcing decisions with budget constraints , scopes, and revenue targets.

Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
25 days holiday a year
Discretionary annual performance based incentive
Sale commission
Recruitment referrals bonus
Health & Wellbeing contribution
2 Recharge Days each holiday year
Ride to Work scheme
Railcard Season Ticket loan
Home office chair and home office screen
Free fruit, breakfast cereals, snacks and tea & coffee in the office
Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
Life insurance and income protection
Medical Cash Plan
Pension
Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
IPA Membership
Peer to peer recognition scheme 'bonusly'
Team off-sites/regular socials
Year-round holiday parties
Flexible working options
Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).