Advanced Specialist in Customer Service Enablement guiding operations and service delivery across South Asia. Overseeing procurement, vendor management, and customer query resolution.
Responsibilities
Lead day-to-day administrative operations ensuring tasks are completed on time
Oversee vendor management, SLAs, and annual maintenance agreements
Drive procurement operations including planning, purchase orders, inventory, and logistics
Serve as a central point for customer servicing supporting students and external partners
Resolve complex customer queries across Edexcel, BTEC, and PTE
Manage financial operations including expense claims and bank processes
Maintain reporting dashboards and prepare regular reports
Requirements
Strong administrative, operational, and customer-facing experience
Ideally within a multinational or education-focused environment
Detail-oriented and organized
Comfortable managing multiple priorities across different teams
Benefits
Gain deep operational insights into Pearson’s business across South Asia
Strengthening skills in customer service, administration, procurement, and financial operations
Exposure to diverse projects and opportunities for professional growth
Job title
Advanced Specialist, Customer Service Enablement PSQ Selling
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