Customer Service & Junior Property Expert role at Evalion involves customer communication and real estate valuation tasks. Position supports creation of expert assessments under guidance in Berlin or hybrid.
About the role
- Customer Support Executive providing customer services and support via live chat and email. Assisting with account management and maintaining quality standards for player experience at Campeón Gaming.
Responsibilities
- Provide fast, friendly, and professional support to players via live chat and email .
- Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.
- Ability to call customers when necessary.
- Ensure compliance with responsible gaming and regulatory requirements in every interaction.
- Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc ) when needed.
- Accurately document customer interactions and maintain records in the CRM system.
- Proactively identify and report technical issues, bugs, or suspicious activity.
- Collaborate with other team members to ensure 24/7 seamless customer support.
- Stay updated with new games, promotions, and site features to provide accurate information.
- Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills.
- Adhere to Kpis and quality standards.
Requirements
- Previous experience in customer service, call center, or support role is an advantage.
- Fluent in English (written and spoken).
- Knowledge of an additional language (e.g., Spanish, German, French, Italian, Portuguese, Finnish, Swedish , etc.) is a strong advantage.
- Tech-savvy and comfortable using multiple software systems simultaneously.
- Strong multitasking and problem-solving ability.
- Ability to stay calm and professional under pressure.
- Good organizational skills and attention to detail.
- Team-oriented with flexibility to work shifts, including evenings, nights, weekends, and holidays , if required.
- A customer-first mindset with empathy and patience.
Benefits
- Competitive remuneration package & bonus scheme
- Access to LinkedIn Learning programs as well as funding to educational programs of your choice
- Private Medical insurance & Access to a 24/7 Employee Assistance Program
- Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
- Coverage of your public transportation expenses and gym membership
- Paid educational leave
- Hybrid working model
- Modern offices in the center of Athens
- 360 feedbacks for Constant personal and professional development
- Birthdays are always a day off!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Representative investigating and resolving product issues for Crown Equipment Corporation. Collaborating with technicians and warranty departments while based on the West Coast.
Customer Service Manager managing operations for a plumbing company. Ensuring seamless coordination between customers, technicians, and internal systems while enabling long - term success.
Customer Service Agent assisting clients of MB Outdoor GmbH, a leading eCommerce company in garden and outdoor furniture. Responsibilities include handling inquiries and improving processes collaboratively.
Customer Service Agent handling phone and written inquiries for MB Outdoor GmbH. Supporting an ECommerce company in the garden and outdoor products sector with a focus on customer satisfaction.
Customer Support Representative assisting caregivers with technology - related inquiries. Providing support via incoming calls and ensuring customer satisfaction in Bee Cave, Texas.
Senior Product Manager for an AI - driven platform enhancing B2B customer experience. Combining data, AI, and automation to drive growth and customer engagement.
Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.
Customer Service Analyst supporting clients, resolving issues, and collaborating with teams at PINEX logistics firm. Ensuring customer satisfaction and efficient problem - solving.