Customer Support Executive providing customer services and support via live chat and email. Assisting with account management and maintaining quality standards for player experience at Campeón Gaming.
About the role
- Senior Product Manager for an AI-driven platform enhancing B2B customer experience. Combining data, AI, and automation to drive growth and customer engagement.
Responsibilities
- Drive platform growth and own the demand side by combining data, AI, and automation
- Translate revenue and growth targets into a clear product roadmap with measurable impact (conversion rate, repeat rate, margin per customer, automation rate).
- Own the buyer journey end-to-end: quoting, dynamic pricing, checkout, payment terms, delivery tracking, and support.
- Design intuitive, high-performance interfaces (buyer app, WhatsApp flows) that reduce friction and increase speed.
- Use data to identify growth bottlenecks (drop-offs in quoting, price sensitivity, delivery delays, payment term friction) and ship improvements fast.
- Build and optimize pricing logic, margin logic, and payment term orchestration in collaboration with Finance.
- Work closely with Sales to improve conversion and reduce manual workload through product and workflow improvements.
- Drive retention through demand planning tools, reorder logic, wallet visibility, and proactive delivery communication. You own measurable growth impact — not features.
Requirements
- 5+ years product experience in a fast-scaling B2B marketplace, SaaS, fintech, or commerce environment.
- Strong growth mindset: you think in funnel metrics, unit economics, and retention curves.
- Experience improving conversion, NRM, and customer lifetime value.
- Strong product sense for UX and interface design — you care about clarity, speed, and friction removal.
- You are comfortable working with AI and data teams, understanding system architecture and how intelligence flows between services (APIs, LLMs)
- Highly analytical: comfortable working with SQL, BI tools, and operational datasets.
- Experience working closely with Sales and Revenue teams.
- Execution-driven: you ship, measure, iterate.
- Fluent in German and English.
Benefits
- A high-impact role at the intersection of Product, Growth, and AI Automation in one of Europe’s fastest-scaling companies.
- The opportunity to build and scale AI agents and automation loops that directly impact customer growth, margin, and efficiency.
- High visibility impact on revenue and margin
- Strong founder access and fast decision-making
- Office in central Berlin, Mitte
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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