Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
About the role
- Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.
Responsibilities
- Active account portfolio management focused on retention and expansion;
- Development of structured account plans;
- Ongoing identification of cross-sell and upsell opportunities;
- Proactive management of churn risk;
- Leading renewals and repricing when necessary;
- Strategic collaboration with internal teams to unlock growth.
Requirements
- Experience managing B2B accounts;
- Proven track record of revenue expansion;
- Commercial mindset and results-oriented;
- Comfortable engaging with executive stakeholders;
- Ability to balance relationship management and performance;
- Structured approach to metrics and CRM management;
- Experience in fintech or payments;
- Experience working in regulated environments;
- Experience with aggressive Net Revenue Retention (NRR) targets.
Benefits
- Bradesco Health and Dental Plan: options to help you take care of your health more conveniently.
- TotalPass: platform with over 250 workout modalities available at thousands of partner gyms.
- Vittude: schedule psychological consultations with the professional of your choice, with a 40% discount on all sessions.
- Life Insurance: solutions to help you better manage everyday challenges.
- Breakfast: provided daily so our iuguers can start the day right.
- Fresh fruit: available daily in the office.
- Mini-market: day-to-day convenience with snacks, packed meals, and drinks for all tastes.
- Childcare allowance: for parents.
- Extended maternity leave: 180 days.
- Extended parental leave: 30 days.
- Short-term incentive: based on goal achievement and individual performance evaluation.
- Day off: on your birthday month.
- iu+go: semi-annual performance management program with monitoring of your Individual Development Plan (IDP).
- iugu Academy: a learning environment created by iugu. Through it, you will have access to regulatory content and tailored learning tracks.
- Partnerships: agreements with educational institutions—such as language schools and universities (exclusive discounts for iuguers and their dependents).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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