Animateur de la relation client en alternance chez Castorama à La Seyne - sur - Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.
About the role
- Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
Responsibilities
- Be the friendly face (or voice!) our customers trust for all post-settlement requests
- Process enquiries with care and speed, always following our policies and regulatory guidelines
- Stay on top of outstanding issues and follow up to ensure quick resolutions
- Keep customer records organized and accurate in our CRM and systems
- Create genuinely positive experiences with every customer interaction
- Jump on inbound calls as part of our supportive, rotating team
- Assist customers and brokers with:
- Account payments
- Statement requests
- Account updates
Requirements
- A background in customer service, call centre, or admin in financial services, banking, or lending
- Know-how in loan products, account upkeep, and operational support
- Confidence using CRM tools and financial platforms
Benefits
- Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
- Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
- Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
- Family support – industry leading 26 weeks paid parental leave.
- Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
- Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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