Customer Service & Junior Property Expert role at Evalion involves customer communication and real estate valuation tasks. Position supports creation of expert assessments under guidance in Berlin or hybrid.
About the role
- Customer Service Agent assisting clients of MB Outdoor GmbH, a leading eCommerce company in garden and outdoor furniture. Responsibilities include handling inquiries and improving processes collaboratively.
Responsibilities
- You are the primary point of contact for our customers and handle all incoming telephone and written customer inquiries
- You process after-sales transactions and handle customer complaints
- You advise customers on individual products
- Idea contributor – as a full team member you play an important role in the continuous improvement of our processes
- Acting as an interface between the customer and the shipping provider, you ensure the smooth processing of existing orders
- You work closely with your team and with other teams (e.g., accounting)
Requirements
- You have a friendly manner and enjoy working with people
- You consistently provide answers to inquiries and handle our customers’ concerns with empathy
- You can keep a cool head in challenging situations
- You demonstrate a strong service orientation as well as a reliable and independent working style
- You have very good German skills, both written and spoken
- You are confident using a PC (especially MS Office) and can quickly learn new software
- Ideally, you already have some experience in customer service, but ambitious career starters and professionals changing fields are also welcome
- You are motivated and enjoy working and learning in a dynamic team
Benefits
- Direct employment with a financially strong company offering long-term career prospects
- A modern, open corporate culture with flat hierarchies where your opinion is valued, your ideas are heard, and collaboration is encouraged
- A positive and respectful working atmosphere within a collegial team
- Informal "Du" culture at all levels
- Flexible working hours (partial home office possible – workplace: Berlin)
- Company parties & team events
- Complimentary drinks (water, coffee, etc.)
- Fresh fruit basket every week
- Parking in front of the office / good transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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