Technical Services Manager leading Technical Services team to support pre - and post - sale activities at Ironclad. Responsible for demo engineering, proposal responses, and product expertise.
About the role
- Technical Account Manager at PayPal driving customer relationships through proactive engagement and advocacy. Collaborating with cross-functional teams to enhance technical experiences for Enterprise merchants.
Responsibilities
- Monitor proactive technical health for Enterprise merchants
- Identify and suggest solutions to improve customer experience
- Consult with merchants and internal teams on integration best practices
- Initiate strong relationships to help merchants succeed
- Diagnose and identify issues with APIs, code, services, and network latency
- Advocate on merchants' behalf to improve products, systems, and processes
- Be the main point of contact for technical issues affecting our Enterprise merchants
Requirements
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- Experience using AI tools to enhance analytical capabilities.
- Relevant customer-facing, technical work experience.
- Comfortable with modern web technologies, APIs, and data systems—whether that's JavaScript/TypeScript, Python, REST/GraphQL, SQL, or cloud services.
- Technical experience with APIs, SDKs, payment flows, and latency.
- A degree or equivalent experience is preferred.
- Comfortable using AI and automation tools to work more efficiently.
Benefits
- flexible work environment
- employee shares options
- health and life insurance
- professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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