Customer Care Senior Analyst role focused on training clients and resolving software issues. Joining a team at a leading tech company in digital innovation across Europe.
About the role
- Customer Service Representative engaging with clients and handling inquiries in Sweden's debt collection market. Aiding clients with legal issues and improving internal processes in a hybrid working environment.
Responsibilities
- Confident communication with clients, consumers and third parties via e-mail, chat and letter.
- Solution-oriented and competent support of the request from consumers of the Swedish market.
- Handling of legal issues, such as inquiries from debt counseling agencies, or criminal charges.
- Coordinating client inquiries to the right contact persons, including inquiries about data protection and legal issues.
- Process files in a commercially effective manner and maintain CRM systems.
- Collecting feedback from clients and customers to support the improvement of technology and services.
- Further development of internal processes and structures to strengthen the own team.
Requirements
- First experience in B2C customer service, ideally with a focus on receivables management/debt collection.
- Mandatory business fluent communication skills in Swedish and English (written and spoken).
- Good MS Office skills.
- Passion for contributing to fast-paced environments and to continuously improve processes and standards.
- Hands-on and solution-oriented way of working.
Benefits
- Mobile working in a hybrid model for more flexibility in your everyday life.
- Up to six weeks of work abroad per year upon arrangement.
- 28 days of annual leave.
- Language courses and training opportunities adapted to your individual situation.
- Modern offices at international locations with fresh fruit and drinks for a feel-good working environment.
- Regular team and company events to celebrate successes together.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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