Hybrid Customer Service Representative

Posted last week

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About the role

  • Confident communication with clients, consumers and third parties via e-mail, chat and letter.
  • Solution-oriented and competent support of the request from consumers of the Swedish market.
  • Handling of legal issues, such as inquiries from debt counseling agencies, or criminal charges.
  • Coordinating client inquiries to the right contact persons, including inquiries about data protection and legal issues.
  • Process files in a commercially effective manner and maintain CRM systems.
  • Collecting feedback from clients and customers to support the improvement of technology and services.
  • Further development of internal processes and structures to strengthen the own team.

Requirements

  • First experience in B2C customer service, ideally with a focus on receivables management/debt collection.
  • Mandatory business fluent communication skills in Swedish and English (written and spoken).
  • Good MS Office skills.
  • Passion for contributing to fast-paced environments and to continuously improve processes and standards.
  • Hands-on and solution-oriented way of working.

Benefits

  • Mobile working in a hybrid model for more flexibility in your everyday life.
  • Up to six weeks of work abroad per year upon arrangement.
  • 28 days of annual leave.
  • Language courses and training opportunities adapted to your individual situation.
  • Modern offices at international locations with fresh fruit and drinks for a feel-good working environment.
  • Regular team and company events to celebrate successes together.

Job title

Customer Service Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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