Intern Business Process at ACI focusing on audit readiness and process improvement. Collaborating with teams to document processes and enhance operational effectiveness.
About the role
- Business Systems Leader for PG&E managing application support specialists and liaising with IT. Responsible for system requirements gathering and user support in a hybrid environment.
Responsibilities
- Provides daily oversight to a team of Application Support Specialists involved in supporting assigned business systems.
- Typically assigned to one business system/tool affecting a smaller user group or to a part of a larger application that affects an entire line of business.
- Ensures efficient gathering, analyzing, and documentation of business requirements.
- Ensures the team analyzes and understands the end-to-end complex business processes and coordinates with IT to develop and implement solutions to meet business requirements.
- Monitors systems/tools performance and provides proactive, timely, and professional communications to users regarding system status, changes, or enhancements.
- Applies expert understanding of the impact(s) of technical changes to the business processes across the assigned line of business.
- Coordinates user acceptance testing (UAT) and/or functionality testing.
- Perform quality reviews of test results.
- May assist with developing test documentation.
- Leads team to provide ongoing technical user support of assigned business system or tool(s).
- May develop and maintain metrics for assigned systems/tools and/or projects.
- May participate in longer-term technology strategy development.
- May develop and deliver or partner with others on end-user training.
- Partners with stakeholders and others to ensure support from the team is as expected or required.
- Supervises team to accomplish results through recruitment and selection, training and development, performance management, and rewards and recognition.
- Drive optimization of processes and support procedures.
Requirements
- BA/BS in Business, Engineering, Computer Science/Information Systems, etc., or equivalent work experience.
- 5 years of job-related experience in Business, IT, or Engineering fields.
- Experience in Case Management or Application Support.
- Detail oriented, analytical, good oral and written communication skills.
- Strong process and documentation skills.
- Experience with Salesforce and SAP systems.
- 5+ years in Business Analysis, or similar experience in Application/User Support Role.
- Project management experience.
- Strong knowledge of the business requirements process.
- Supervisory/leadership ability.
- Strong project management skills.
- Strong knowledge and working experience with the utility business and multiple corresponding Line of Business-related functional areas.
- Ability to work with different teams across disciplines and levels and promote good working environment.
- Good understanding of the business processes of department(s) supported and the impact(s) of technical changes to the collective business processes across functional units.
- Knowledge of database management.
- Ability to contribute to business development.
Benefits
- This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
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