Hybrid Business Systems Supervisor

at Pacific Gas and Electric Company

• Job title: Business Systems Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $122,000 - $194,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Oakland, United States

About the role

• Business Systems Leader for PG&E managing application support specialists and liaising with IT. Responsible for system requirements gathering and user support in a hybrid environment.

Responsibilities

• Provides daily oversight to a team of Application Support Specialists involved in supporting assigned business systems.
• Typically assigned to one business system/tool affecting a smaller user group or to a part of a larger application that affects an entire line of business.
• Ensures efficient gathering, analyzing, and documentation of business requirements.
• Ensures the team analyzes and understands the end-to-end complex business processes and coordinates with IT to develop and implement solutions to meet business requirements.
• Monitors systems/tools performance and provides proactive, timely, and professional communications to users regarding system status, changes, or enhancements.
• Applies expert understanding of the impact(s) of technical changes to the business processes across the assigned line of business.
• Coordinates user acceptance testing (UAT) and/or functionality testing.
• Perform quality reviews of test results.
• May assist with developing test documentation.
• Leads team to provide ongoing technical user support of assigned business system or tool(s).
• May develop and maintain metrics for assigned systems/tools and/or projects.
• May participate in longer-term technology strategy development.
• May develop and deliver or partner with others on end-user training.
• Partners with stakeholders and others to ensure support from the team is as expected or required.
• Supervises team to accomplish results through recruitment and selection, training and development, performance management, and rewards and recognition.
• Drive optimization of processes and support procedures.

Requirements

• BA/BS in Business, Engineering, Computer Science/Information Systems, etc., or equivalent work experience.
• 5 years of job-related experience in Business, IT, or Engineering fields.
• Experience in Case Management or Application Support.
• Detail oriented, analytical, good oral and written communication skills.
• Strong process and documentation skills.
• Experience with Salesforce and SAP systems.
• 5+ years in Business Analysis, or similar experience in Application/User Support Role.
• Project management experience.
• Strong knowledge of the business requirements process.
• Supervisory/leadership ability.
• Strong project management skills.
• Strong knowledge and working experience with the utility business and multiple corresponding Line of Business-related functional areas.
• Ability to work with different teams across disciplines and levels and promote good working environment.
• Good understanding of the business processes of department(s) supported and the impact(s) of technical changes to the collective business processes across functional units.
• Knowledge of database management.
• Ability to contribute to business development.

Benefits

• This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.