Business Process Owner optimizing talent processes for USAA. Requires expertise in process management, risk assessment, and talent strategy alignment while based in designated US locations.
About the role
- Business Operations Specialist supporting Electric Operations at PG&E. Identifying improvements and managing communications and trainings while coordinating with various departments.
Responsibilities
- Support department and/or line of business system needs
- Identify and implement process and system improvements
- Manage communications, coordinate and deliver trainings for essential business procedures/processes
- Drive development of new resources and tools
- Use system and personnel resources to successfully address inquiries from internal business partners
- Develop internal work procedures and initiate process improvements
- Develop and manage trainings to enhance knowledge and job skills
- Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives
- Support organization as a subject matter expert by providing information and direction to resources through various delivery channels
- Research and data analysis; compile and prepare reports for upper management
- Provide direction and coaching to other team members
- Participate on cross functional teams, may serve as a team lead
- Manage communications
- Liaison between various departments and cross functional teams
- Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness
Requirements
- Bachelor’s degree in Business, Marketing, Communications or related field or equivalent experience
- Typically requires (Eight+) 8+ years of related experience or equivalent
- Graduate Degree in job-related discipline or equivalent experience
Benefits
- PG&E’s discretionary incentive compensation programs
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