Senior Customer Success Partner guiding enterprise customers through their influencer marketing journey. Leading to platform adoption and value realization with trusted relationships.
About the role
- Analista de Customer Success role focusing on the Pharmaceutical Industry in a growth-driven health education startup. Join Paciente360 to enhance client relationships and educational efficacy.
Responsibilities
- Data Analysis: Interpret and analyze collected data using statistical tools and analytical techniques to identify patterns, trends, and relevant insights. Draw meaningful conclusions and recommend strategic actions based on findings.
- Reporting and Presentations: Prepare clear, concise reports presenting research results. Create effective presentations to communicate conclusions to stakeholders.
- Platform Management: Organize and maintain the platform with client-relevant information, understand needs for adjustments, and ensure data integrity and confidentiality.
- Client Relationship Management: Establish and maintain a positive, trust-based relationship with clients, serving as their primary point of contact for questions, issues, or requests.
- Support and Troubleshooting: Provide technical support and assist in resolving client issues, ensuring timely and efficient handling of their concerns.
- Identifying Client Needs: Proactively seek to understand clients’ needs and objectives, identifying opportunities to add value and better meet their expectations.
- Feedback Collection: Request feedback from clients on the product/service, support, and overall experience, and relay this information to relevant departments to drive continuous improvements.
- Fully understand all solutions offered by the company.
- Act proactively with clients to build strategic uses of the solutions.
- Develop plans and actions to promote platform adoption.
- Conduct onboarding and activate clients after the sale.
- Provide training and consulting.
- Conduct meetings and presentations.
- Deliver practical solutions for clients’ day-to-day operations.
- Monitor the customer success journey.
- Develop the customer journey.
- Understand what success means for your client.
Requirements
- Availability to travel and experience serving customers within the country’s Pharmaceutical Industry.
- Degree in areas such as Business Administration, Health Sciences, Communication, Information Technology, or related fields.
- Empathy and active listening skills to understand client needs.
- Ability to work in a team and collaborate with other departments.
- Results-oriented with a focus on customer satisfaction.
- Proactive problem-solving skills.
- Excellent verbal and written communication skills.
- Previous experience in customer service, support, or client relations is an advantage (B2B).
- Flexibility to adapt to different projects and deadlines.
- Strong analytical skills and ability to work with quantitative and qualitative data.
- Driven by challenges and committed to delivering results.
Benefits
- Paid leave (30 days every 12 months worked)
- Quarterly commissions
- Annual bonus based on results according to current policy for the position
- Birthday day off
- Health insurance
- Dental plan
- GymPass (health and wellness benefit)
- Partnership with a language school (per company policy)
- Opportunities for growth, with priority given to internal advancement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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