Online Brand Protection Analyst ensuring brand safety and supporting clients in online infringement cases. Join Corsearch to work in a diverse team and protect valuable brands globally.
About the role
- Analista de Melhoria Contínua Sênior at Colliers responsible for identifying process improvement opportunities and managing performance indicators and SLAs.
Responsibilities
- Consolidate files and databases related to shuttle services and restaurants.
- Organize demand, capacity, KPIs and operational delivery information.
- Ensure accuracy, standardization and updating of databases.
- Continuously monitor compliance with contractual SLAs.
- Identify deviations and work with operations teams to understand root causes and propose corrective actions.
- Create and maintain performance dashboards and reports.
- Perform quantitative and qualitative analyses of operational and quality KPIs.
- Anticipate risks, propose improvements and suggest structural process adjustments.
- Prepare studies and executive presentations with a clear, objective and strategic perspective.
- Lead alignment meetings with internal departments and suppliers.
- Proactively push operations and partners to close outstanding issues.
- Ensure a clear trail of evidence and a performance history.
Requirements
- Strong experience in data analysis and KPI management.
- Highly analytical, investigative and process-oriented profile.
- Advanced Excel/Google Sheets skills.
- Organized, with a strong sense of ownership and ability to prioritize.
- Good communication skills for interaction with operations, leadership and suppliers.
- Knowledge of BI tools (Power BI, Data Studio or equivalent).
- Proactive profile with good communication and logical reasoning for problem solving.
- Strong analytical ability, strategic thinking and attention to detail.
- Ability to work under tight deadlines and in a dynamic environment.
- Experience with SLAs, controls, audits and performance management.
Benefits
- Information Control and Consolidation:
- SLA and Performance Management:
- Analyses and Insights:
- Governance and Communication:
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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