Hybrid Senior Continuous Improvement Analyst, Food

Posted 2 hours ago

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About the role

  • Analista de Melhoria Contínua Sênior at Colliers responsible for identifying process improvement opportunities and managing performance indicators and SLAs.

Responsibilities

  • Consolidate files and databases related to shuttle services and restaurants.
  • Organize demand, capacity, KPIs and operational delivery information.
  • Ensure accuracy, standardization and updating of databases.
  • Continuously monitor compliance with contractual SLAs.
  • Identify deviations and work with operations teams to understand root causes and propose corrective actions.
  • Create and maintain performance dashboards and reports.
  • Perform quantitative and qualitative analyses of operational and quality KPIs.
  • Anticipate risks, propose improvements and suggest structural process adjustments.
  • Prepare studies and executive presentations with a clear, objective and strategic perspective.
  • Lead alignment meetings with internal departments and suppliers.
  • Proactively push operations and partners to close outstanding issues.
  • Ensure a clear trail of evidence and a performance history.

Requirements

  • Strong experience in data analysis and KPI management.
  • Highly analytical, investigative and process-oriented profile.
  • Advanced Excel/Google Sheets skills.
  • Organized, with a strong sense of ownership and ability to prioritize.
  • Good communication skills for interaction with operations, leadership and suppliers.
  • Knowledge of BI tools (Power BI, Data Studio or equivalent).
  • Proactive profile with good communication and logical reasoning for problem solving.
  • Strong analytical ability, strategic thinking and attention to detail.
  • Ability to work under tight deadlines and in a dynamic environment.
  • Experience with SLAs, controls, audits and performance management.

Benefits

  • Information Control and Consolidation:
  • SLA and Performance Management:
  • Analyses and Insights:
  • Governance and Communication:

Job title

Senior Continuous Improvement Analyst, Food

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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