Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
About the role
- Customer Success Representative at Hive Health addressing member inquiries and ensuring patient-centered service. Collaborating across teams to enhance healthcare accessibility in the Philippines.
Responsibilities
- Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms
- Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach
- Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed
Requirements
- Bachelor’s Degree preferably in a nursing or medical related field
- Preferably with experience in customer success, account management, or related fields.
- Proficient in English and Filipino, spoken and written
- Excellent interpersonal and verbal communication skills for team coordination and managing patient expectations
- Excellent written communication skills — properly document conversations and escalate relevant cases to the team
- Creative, strategic, and proactive in problem solving and identifying opportunities
- Willingness to work hybrid (2x Onsite)
- Open to Morning, Afternoon and Night Shift (Shifts may vary depending on business needs)
Benefits
- comprehensive healthcare coverage for you and your dependent
- paid time off from the start
- mentorship
- career development
- learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.
Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.
Dedicated Customer Success Manager ensuring support for top producer accounts at Trustmark. Responsible for managing relationships and customer satisfaction post - implementation.