Group IT Change Manager joining Group IT Operations at a leading financial institution. Overseeing IT Change Management lifecycle and ensuring compliance with ITIL best practices.
About the role
- Enrollment Manager leading a team of Enrollment Coaches to drive strong enrollment performance through effective coaching and operational execution. Working within OU Education Services that enhances online learning through innovative solutions.
Responsibilities
- Directly manage, coach, and develop a team of Enrollment Coaches to achieve engagement, quality, conversion, and start goals.
- Conduct regular 1:1 meetings focused on performance, skill development, and professional growth.
- Provide ongoing call coaching, QA feedback, and observational coaching tied to enrollment best practices.
- Reinforce consistent expectations for activity, quality interactions, and outcomes.
- Foster a culture of accountability, ownership, and student-first service.
- Ensure advisors consistently deliver high-quality, student-centered enrollment conversations.
- Support adherence to established contact strategies across phone, email, and SMS.
- Identify common barriers to enrollment and help your team to resolve with practical solutions.
- Assist with onboarding and training of new Enrollment Coaches.
- Serve as a subject-matter resource for programs, processes, and enrollment workflows.
- Monitor individual and team performance on a daily and weekly basis.
- Use key enrollment metrics to identify trends, performance gaps, and coaching opportunities.
- By monitoring conversion rates throughout the funnel, escalate risks or performance concerns early, creating strategies to maximize conversions.
- Support the implementation of enrollment processes, scripts, and workflows.
- Provide feedback on tools, systems, and processes that impact EC productivity or student experience.
- Participate in testing and refinement of communication strategies and operational improvements.
- Contribute to a continuous improvement mindset by identifying small changes that drive meaningful results.
Requirements
- Bachelor’s degree required; Master’s degree a plus
- Minimum of 1 year of enrollment experience required with Leadership experience preferred. 2+ years preferred
- Demonstrated success meeting or exceeding enrollment and conversion goals.
- Proven ability to coach individuals to improved performance.
- Strong problem-solving and solution-oriented mindset.
- Experience working in a metrics-driven environment.
- Familiarity with CRM systems (Salesforce preferred) and enrollment reporting.
- Strong communication and interpersonal skills.
Benefits
- Competitive salary and benefits package
- 401(k)
- Volunteer days
- Wellness reimbursement
- Opportunities for professional development and career growth.
- Hybrid work environment promoting work-life balance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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