Digital and Omnichannel Manager driving customer - focused execution and local capabilities in Nordics. Collaborating with cross - functional teams to enhance omnichannel customer engagement strategies.
About the role
- Group IT Change Manager joining Group IT Operations at a leading financial institution. Overseeing IT Change Management lifecycle and ensuring compliance with ITIL best practices.
Responsibilities
- We are looking for a **Group IT Change Manager** to join the Group IT Operations team of a leading financial institution. The role focuses on overseeing the entire IT Change Management lifecycle, ensuring compliance with ITIL best practices, and coordinating complex infrastructure changes across technical and business units. This is a hybrid position.
- **Key Responsibilities**
- Manage the end-to-end IT Change Management lifecycle: planning, impact assessment, scheduling, and approvals.
- Coordinate and lead Change Advisory Board (CAB) meetings, preparing materials and advising on Go/No-Go decisions.
- Ensure high-quality change documentation (runbooks, rollback plans, change tickets, release notes) aligned with ITIL practices.
- Control change calendars, identify conflicts, and manage freeze periods to maintain platform stability.
- Collaborate with technical teams to coordinate critical changes, manage escalations, and provide regular status updates to senior stakeholders.
- Track KPIs, build dashboards, and drive automation and process improvements across Change Management.
Requirements
- Proven experience in IT Change Management in enterprise environments.
- Strong knowledge of ITIL Change Management principles and governance frameworks.
- Hands-on experience with ITSM platforms such as ServiceNow, Jira, or equivalent.
- Excellent coordination, communication, and stakeholder management skills.
- Experience in highly regulated sectors (e.g., banking, financial services) is highly desirable.
- University degree in a relevant field.
- Fluency in English (written and spoken). **
- **You will be a great candidate for us if you**
- Can confidently lead multi-team changes with technical and operational complexity.
- Combine structure and agility in change coordination.
- Bring a strong focus on documentation accuracy and operational resilience.
- Are data-driven and improvement-oriented, with a mindset for automation and optimization.
Benefits
- **Why join inventYOU**
- Hybrid work model in a modern enterprise IT landscape
- Engage with cross-functional teams in a mission-critical environment
- Lead enterprise change initiatives and drive IT operational excellence
- Collaborate with experienced professionals and senior stakeholders
- Be part of a results-oriented and high-impact technology environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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