Client Lifecycle Management Manager supporting Latin America expansion through CLM and KYC transformation initiatives at a global financial institution.
About the role
- Manager overseeing Order-to-Cash processes at BASF. Focused on logistics management, team development, and cross-functional collaboration for China operations in Malaysia.
Responsibilities
- Provide end-to-end services leadership by efficiently handling customer service and logistics management to maintain business continuity.
- Oversee and enhance end-to-end processes for China Petrochemical industrial operations.
- Lead, support, and develop the OTC end to end team for China in Malaysia, fostering a culture of continuous improvement and operational excellence.
- Promote cross-functional collaboration to break down silos and achieve optimal service, safety, and cost efficiency.
- Collaborate closely with sales/planners/marketing/co-producer managers/Transport Management & Distribution Network Management coordinator for solutions to cope with any short-term and long-term business changes balancing cost and service level.
- Support on Zhanjiang Verbund Site (ZVS) ramp up and OTC Transformation.
Requirements
- Bachelor’s degree or higher in International Trade, Logistics, Supply Chain Management, or a related field.
- Lean Six Sigma Green Belt or Black Belt certification is an added advantage.
- Minimum 8 years of experience in OTC, planning, and logistics.
- Experience in the chemical industry is highly preferred.
- Proficient in Mandarin (both written and spoken) for communication with customers in China, as well as fluency in English.
- Proficiency in SAP and Microsoft Excel is required.
- Works effectively with stakeholders, leads teams with confidence, manages conflict constructively, and demonstrates strong accountability. Embraces change with a creative, solution-oriented mindset.
Benefits
- A unique total offer: you@BASF
- Wide range of elements to be your best in every stage of your life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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