National Retail Manager overseeing Nespresso's business results and brand image. Strategizing retail network operations and ensuring a consistent omnichannel consumer experience.
Responsibilities
Drive Nespresso's business results and brand image
Build the strategy of the Retail network (new openings, refurbishments, and relocations)
Ensure effective liaison with all the direct and indirect Nespresso channels to deliver a consistent omnichannel consumer experience
Facilitate an effective customer feedback loop
Identify commercial opportunities in the market to foster sustainable growth in the Retail channel
Manage BTQ P&L
Drive the overall organization’s business results by making tactical and strategic decisions
Drive innovative solutions relevant for Nespresso while following the latest developments in the field
Translate the global strategy to local market needs and define initiatives to achieve business results
Ensure optimal investments and decisions are made in the OP process for both CAPEX and OPEX in collaboration with Finance
Manage Department’s Budget
Align with Nespresso Head Quarters stakeholders on strategy and priorities
Advocate for the Nespresso culture by promoting a healthy work environment
Requirements
Bachelor’s degree in Business Administration or related field
MSc in Business Administration, Marketing or relevant field will be considered as an asset but is not required
Minimum 10 years experience and 5 years in managerial role
Extensive Retail (physical stores) and commercial experience, with a strategic mindset, preferably in a high-end luxury brand
Extensive organizational and leadership experience with focus on managing big teams
Strong communication and interpersonal skills and ability to influence and coach people with empathy & integrity
Resilience and continuous improvement mindset
PC literacy and strong presentation skills
Fluency in Greek and English
Benefits
Competitive salary & performance bonus
Meal vouchers
Comprehensive Pension, Health Care & Life Insurance programs
Increased Parental leaves for both caregivers and Baby Support plan
Flexible Work policy
Wellbeing and Recognition days off
“Bring Your Pet At Work” & Pet Support plan
Free car parking
In-house restaurant and mini market
Participation to health and wellness activities and much more
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