Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
About the role
- Entry-level Business Development Support Specialist at DNA Genotek. Supporting Business Development Managers with lead generation, market research, and product launches.
Responsibilities
- Research and identify potential clients using various tools and platforms (e.g., LinkedIn, Salesforce, industry databases)
- Build and maintain targeted lead lists for outreach campaigns
- Initiate contact with prospects via cold calls, emails, and social media
- Qualify leads and nurture them until they are ready for hand-off to BDMs or Account Managers
- Track outreach activities and results in CRM system
- Conduct market research to identify new business opportunities and emerging trends
- Support BDMs in analyzing underperforming segments and recommending strategies for improvement
- Assist in gathering competitive intelligence and customer feedback
- Coordinate with cross-functional teams (Product Management, Marketing, R&D) to support go-to-market activities
- Help organize prototype orders, collect customer feedback, and document insights for product development
- Participate in product and sales training sessions to build technical knowledge
- Respond to inbound inquiries and route qualified leads to the appropriate sales team member
- Maintain accurate records of all interactions and lead status in CRM
- Support event and conference logistics as needed
- Prepare regular reports on lead generation activities, pipeline status, and campaign outcomes
- Collaborate with BDMs to develop tailored pitches and proposals
- Participate in team meetings to share insights and best practices
Requirements
- Bachelor’s degree in Business, Marketing, Life Sciences, or related field (or equivalent experience)
- 1–2 years of experience in sales, lead generation, or business development preferred (internships or co-op experience welcome)
- Strong research and analytical skills; ability to filter and prioritize critical information
- Excellent verbal and written communication skills
- Comfortable with phone, email, and live chat outreach
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience is an asset)
- Ability to work independently and as part of a team
- High level of integrity, initiative, and commitment to building a successful company
- Experience in life sciences, biotechnology, or related industries (preferred)
- Familiarity with virtual meeting tools (Teams, Zoom)
- Willingness to travel occasionally for client meetings or industry events
Benefits
- Highly competitive Health, Dental and Vision Coverage for you, your spouse and your dependents
- Disability and Life Insurance Benefits
- RRSP plan with company-matching contributions
- Generous paid time-off, including vacation days, sick days, additional company wide paid days off and personal days
- Maternity Leave and Parental Leave Coverage
- Adoption benefit for parents adopting a child
- Employee Referral Program– you may be eligible for a cash bonus if your referrals are hired
- Employee Assistance Program
- Employee Service Recognition
- Annual Fitness Reimbursement
- Job-related Training Programs
- Ability to participate in Teams, Committees, Events and Clubs
- Depending on the role you may be eligible to work in a hybrid environment or fully remotely
- Free Onsite Parking
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Experience Associate assisting customers with buying and selling precious metals. Delivering outstanding service and evaluating jewellery while maintaining a professional store environment.
Senior Premium Support Specialist providing technical troubleshooting and customer support for Premium and Enterprise clients. Collaborating with internal teams to enhance customer outcomes and experience.
Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
Customer Service Representative assisting customers with U - Haul products and services. Managing rentals, educating customers, and participating in ongoing training at U - Haul centers.
Customer Service Representative assisting U - Haul customers inside and outside the center with products and services. Responsible for managing rentals, inventory, and providing customer education.
Customer Service Representative at U - Haul assisting customers with U - Haul products and services. Utilizing technology for rentals and inventory management while ensuring customer satisfaction.
Customer Service Representative at U - Haul assists clients with equipment rentals and returns. Engages with customers inside and outside a U - Haul center ensuring optimal service and support.
Customer Service Representative assisting clients with U - Haul products and services. Responsible for managing rentals, inspecting equipment, and customer education during service.
Customer Service Representative handling customer inquiries and services for U - Haul. Providing exemplary service and managing rental equipment processes in Bedford, New Hampshire.