Hybrid Senior Software Engineer – ServiceNow

at Optiv

• Job title: Senior Software Engineer – ServiceNow
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, ElasticSearch, ETL, JavaScript, Python, ServiceNow
• Location requirements: Hybrid, Bangalore, India

About the role

• Senior Software Engineer designing, implementing, and maintaining ServiceNow for internal teams. Collaborating and mentoring team to enhance automation and minimize risks in operations.

Responsibilities

• Consult with internal teams to proactively incorporate their requirements into the environment and tools, to ensure they understand how the environment and tools and to mitigate risks and outages
• Partner with other teams to ensure an understanding of the capabilities and limitations of tools and to ensure automation works seamlessly with other systems and lead a team in the design, outcome, efficiency, and reliability of automation for Optiv internal processes.
• Coach and mentor team members on technologies, methods, and tools used to deliver supported automation.
• Track, measure, and report automation statuses to contribute to effective service delivery.
• Tailor communication frequency, context, and format for the intended target audience.
• Ensure processes and procedures are well documented and are clearly understood by stakeholders.
• Track, measure, and report metrics appropriate for monitoring automation.
• Design and implement quality controls that ensure automation run consistently and correctly.
• Drive improvements based on security and automation best practices and input from Optiv internal teams and management.
• Partner with peers across functions to ensure processes and procedures are integrated in an appropriate manner.
• Actively participate in a work intake process that provides for effective demand management.
• Innovate new solutions and implement efficiently designed automated processes.
• Be held accountable for the operation of automation in ServiceNow Technology
• Ensure technology maintains adequate pace with vendor releases.
• Minimize technology debt by consolidating technology investments into only the essential solutions and leveraging shared technology across managed services where feasible.
• Build and maintain knowledge of technologies and tools required for service delivery

Requirements

• 5+ years of ServiceNow Development experience
• Preferred Bachelor’s degree specializing in Computer Science
• ServiceNow certifications: System Administrator or Application Developer
• Ability to use JavaScript for ServiceNow development and administration
• Ability to communicate effectively with both technical and non-technical audiences.
• Ability to maintain a current knowledge of ServiceNow automation and development best practices
• Ability to incorporate cost/benefit analysis into decisions.
• Ability to work over forty hours as needed and to respond to and manage service incidents during non-business hours.
• Preferred programming language experience in: Python
• Preferred ServiceNow experience with CSDM, CMDB, Event Management, and Security Operations.
• Preferred experience working with data/ETL pipelines, databases, and platform engineering.
• Preferred experience in: Stream sets, AWS, Elasticsearch.
• To be available for working in US hours

Benefits

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities.
• “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)