ServiceNow Administrator implementing technical strategies that power FCC’s daily operations and managing ITSM and ITOM practices. Developing high - quality ServiceNow features and ensuring platform stability.
About the role
- Senior Software Engineer designing, implementing, and maintaining ServiceNow for internal teams. Collaborating and mentoring team to enhance automation and minimize risks in operations.
Responsibilities
- Consult with internal teams to proactively incorporate their requirements into the environment and tools, to ensure they understand how the environment and tools and to mitigate risks and outages
- Partner with other teams to ensure an understanding of the capabilities and limitations of tools and to ensure automation works seamlessly with other systems and lead a team in the design, outcome, efficiency, and reliability of automation for Optiv internal processes.
- Coach and mentor team members on technologies, methods, and tools used to deliver supported automation.
- Track, measure, and report automation statuses to contribute to effective service delivery.
- Tailor communication frequency, context, and format for the intended target audience.
- Ensure processes and procedures are well documented and are clearly understood by stakeholders.
- Track, measure, and report metrics appropriate for monitoring automation.
- Design and implement quality controls that ensure automation run consistently and correctly.
- Drive improvements based on security and automation best practices and input from Optiv internal teams and management.
- Partner with peers across functions to ensure processes and procedures are integrated in an appropriate manner.
- Actively participate in a work intake process that provides for effective demand management.
- Innovate new solutions and implement efficiently designed automated processes.
- Be held accountable for the operation of automation in ServiceNow Technology
- Ensure technology maintains adequate pace with vendor releases.
- Minimize technology debt by consolidating technology investments into only the essential solutions and leveraging shared technology across managed services where feasible.
- Build and maintain knowledge of technologies and tools required for service delivery
Requirements
- 5+ years of ServiceNow Development experience
- Preferred Bachelor’s degree specializing in Computer Science
- ServiceNow certifications: System Administrator or Application Developer
- Ability to use JavaScript for ServiceNow development and administration
- Ability to communicate effectively with both technical and non-technical audiences.
- Ability to maintain a current knowledge of ServiceNow automation and development best practices
- Ability to incorporate cost/benefit analysis into decisions.
- Ability to work over forty hours as needed and to respond to and manage service incidents during non-business hours.
- Preferred programming language experience in: Python
- Preferred ServiceNow experience with CSDM, CMDB, Event Management, and Security Operations.
- Preferred experience working with data/ETL pipelines, databases, and platform engineering.
- Preferred experience in: Stream sets, AWS, Elasticsearch.
- To be available for working in US hours
Benefits
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities.
- “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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